{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Manisha Acharya",
    "summary": "Results-driven retail professional with experience as an Assistant Customer Service Manager at Woolworths Supermarkets. Experienced in team leadership, workforce planning, rostering, front-end operations and customer service performance. Skilled in monitoring service metrics, supporting self-service checkout (SCO) efficiency, coaching team members and maintaining operational standards. Committed to delivering exceptional customer experiences, developing high-performing teams and achieving business objectives, with the goal of progressing into a Customer Service Manager role.",
    "location": "Perth, WA, Australia"
  },
  "work": [
    {
      "company": "Woolworths Supermarkets",
      "position": "Assistant Customer Service Manager",
      "location": "Australia",
      "startDate": "2023-10",
      "current": true,
      "highlights": [
        "Support daily Customer Service department operations, ensuring efficient front-end processes and positive customer experiences",
        "Lead, guide and coach team members to maintain service standards, improve performance and work toward business objectives",
        "Prepare and manage rosters, balancing business requirements, customer traffic, team availability and operational efficiency",
        "Monitor key performance indicators, including SCO roster compliance, scan accuracy, rescan activity, checkout wait times and customer satisfaction",
        "Identify opportunities to improve service metrics and communicate clear expectations to team members",
        "Oversee self-service checkout operations, helping maintain smooth transactions and assisting customers when required",
        "Handle customer enquiries and complaints professionally, resolving issues and maintaining positive customer relationships",
        "Support cash handling, funds management and compliance with store procedures",
        "Maintain cleanliness, merchandising, department presentation and workplace safety standards",
        "Ensure regular date checking of products, including confectionery and fresh items, to support product quality and stock compliance",
        "Communicate operational priorities and performance results, and collaborate with store leadership on daily priorities and continuous improvement"
      ]
    }
  ],
  "education": [
    {
      "institution": "Nepal",
      "degree": "Diploma",
      "field": "Nursing"
    }
  ],
  "skills": [
    "Customer service leadership",
    "Team coaching",
    "Workforce planning",
    "Rostering",
    "Front-end operations",
    "Self-service checkout (SCO)",
    "Service metrics monitoring",
    "Scan accuracy",
    "Operational compliance",
    "Cash handling",
    "Customer complaint resolution",
    "Merchandising",
    "Team coaching and performance",
    "Rostering and workforce planning",
    "Front-end and SCO operations",
    "Service metrics and customer wait times",
    "Scan accuracy and operational compliance",
    "Cash handling and funds management",
    "Merchandising and date checking",
    "Problem-solving and communication"
  ],
  "awards": [
    {
      "title": "Contributed to monitoring front-end service metrics, including customer wait times and SCO performance."
    },
    {
      "title": "Supported rostering practices to better align staffing with customer demand and business requirements."
    },
    {
      "title": "Encouraged team performance through coaching, clear communication and consistent operational expectations."
    },
    {
      "title": "Maintained a strong focus on customer experience, service standards and department readiness."
    }
  ],
  "references": [
    {
      "name": "Available upon request."
    }
  ],
  "referencesMode": "on-request",
  "x-customSections": [
    {
      "name": "WORK RIGHTS",
      "items": [
        {
          "name": "Temporary Skill Shortage visa (Subclass 482); holds full-time work rights in Australia."
        }
      ]
    },
    {
      "name": "PROFESSIONAL ATTRIBUTES",
      "items": [
        {
          "name": "Customer-focused • Accountable • Organised • Proactive problem-solver • Strong communicator • Committed to team development, service excellence and business performance"
        }
      ]
    }
  ],
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Assistant Customer Service Manager",
      "Woolworths Supermarkets",
      "Nursing",
      "Customer service leadership",
      "Team coaching",
      "Workforce planning",
      "Rostering",
      "Front-end operations",
      "Self-service checkout (SCO)",
      "Service metrics monitoring",
      "Scan accuracy",
      "Operational compliance",
      "Cash handling",
      "Customer complaint resolution",
      "Merchandising",
      "Team coaching and performance",
      "Rostering and workforce planning",
      "Front-end and SCO operations",
      "Service metrics and customer wait times",
      "Scan accuracy and operational compliance",
      "Cash handling and funds management",
      "Merchandising and date checking",
      "Problem-solving and communication",
      "Available upon request."
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "canonical": "https://livelink.cv/manisha-acharya/cv.json",
    "lastModified": "2026-10-30T03:59:26.412Z",
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}