Manisha Acharya

Results-driven retail professional with experience as an Assistant Customer Service Manager at Woolworths Supermarkets. Experienced in team leadership, workforce planning, rostering, front-end operations and customer service performance. Skilled in monitoring service metrics, supporting self-service checkout (SCO) efficiency, coaching team members and maintaining operational standards. Committed to delivering exceptional customer experiences, developing high-performing teams and achieving business objectives, with the goal of progressing into a Customer Service Manager role.

Perth, WA, Australia

Skills

Work Experience

Assistant Customer Service Manager

Woolworths SupermarketsAustralia

Oct 2023 — Present

Support daily Customer Service department operations, ensuring efficient front-end processes and positive customer experiences
Lead, guide and coach team members to maintain service standards, improve performance and work toward business objectives
Prepare and manage rosters, balancing business requirements, customer traffic, team availability and operational efficiency
Monitor key performance indicators, including SCO roster compliance, scan accuracy, rescan activity, checkout wait times and customer satisfaction
Identify opportunities to improve service metrics and communicate clear expectations to team members
Oversee self-service checkout operations, helping maintain smooth transactions and assisting customers when required
Handle customer enquiries and complaints professionally, resolving issues and maintaining positive customer relationships
Support cash handling, funds management and compliance with store procedures
Maintain cleanliness, merchandising, department presentation and workplace safety standards
Ensure regular date checking of products, including confectionery and fresh items, to support product quality and stock compliance
Communicate operational priorities and performance results, and collaborate with store leadership on daily priorities and continuous improvement

Skills

Customer service leadershipTeam coachingWorkforce planningRosteringFront-end operationsSelf-service checkout (SCO)Service metrics monitoringScan accuracyOperational complianceCash handlingCustomer complaint resolutionMerchandisingTeam coaching and performanceRostering and workforce planningFront-end and SCO operationsService metrics and customer wait timesScan accuracy and operational complianceCash handling and funds managementMerchandising and date checkingProblem-solving and communication

Education

Diploma, Nursing

Nepal

KEY ACHIEVEMENTS & LEADERSHIP STRENGTHS

Contributed to monitoring front-end service metrics, including customer wait times and SCO performance.

Supported rostering practices to better align staffing with customer demand and business requirements.

Encouraged team performance through coaching, clear communication and consistent operational expectations.

Maintained a strong focus on customer experience, service standards and department readiness.

WORK RIGHTS

Temporary Skill Shortage visa (Subclass 482); holds full-time work rights in Australia.

PROFESSIONAL ATTRIBUTES

Customer-focused • Accountable • Organised • Proactive problem-solver • Strong communicator • Committed to team development, service excellence and business performance

REFEREES

Available upon request.

References available upon request.