{
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  "basics": {
    "name": "Makwande Cibane",
    "summary": "Enthusiastic and reliable individual with a strong work ethic and commitment to excellence.Equiped with time manangement skills,attention to detail,and collaborating with diverse teams. A proactive learner who adapts quickly to new enviroments and technologies.Brings a positive attitude and a willingness to take on new challanges.Ready to apply knowledge and skills to support team success.",
    "location": "Cape Town,South Africa"
  },
  "work": [
    {
      "company": "MegaWorxx Promotions Cape Town",
      "position": "Marketing Promoter",
      "location": "Cape Town",
      "startDate": "2026-06",
      "endDate": "2026-09",
      "highlights": [
        "Collaborated with local businesses and community organisations to create joint promotional events, enhancing regional market penetration.",
        "Participated in targeted marketing campaigns aimed at increasing brand awareness and customer engagement within the Cape Town region."
      ]
    },
    {
      "company": "Callforce BPO",
      "position": "Call center agent(Customer Service)",
      "location": "Cape Town, Western Cape",
      "startDate": "2024-11",
      "endDate": "2026-04",
      "highlights": [
        "Delivered exceptional inbound and outbound support to customers via email, phone and live chat, ensuring first contact resolution for global clients.",
        "Consistently met and exceeded monthly operational metrics, including Average Handle Time,Custumer Satisfaction and Net Promoter Scores,"
      ]
    },
    {
      "company": "3iSolutions",
      "position": "Call center agent",
      "location": "Cape Town, Western Cape",
      "startDate": "2024-02",
      "endDate": "2024-09",
      "highlights": [
        "Resolved customer inquiries and complaints by providing technical support, direct response, order taking, customer service and retention and conducting surveys.",
        "resolved custumer inquiries and complains,handling 25 to 60 calls per day with an average handling time of 4 to 12 minutes per call."
      ]
    }
  ],
  "education": [
    {
      "institution": "Jg Zuma High School",
      "degree": "Matric",
      "startDate": "2019",
      "endDate": "2023",
      "score": "76%"
    },
    {
      "institution": "Cape Peninsula University of Technology",
      "degree": "Nautical Sciences",
      "field": "Maritime Studies",
      "startDate": "2024",
      "current": true
    }
  ],
  "skills": [
    "Customer Engagement",
    "Team Collaboration",
    "Communication Skills",
    "Time Management",
    "Adaptability",
    "Problem Solving",
    "Customer Relationship Management",
    "Public Speaking",
    "Negotiation Skills",
    "fast typer",
    "excellent verbal communication",
    "Customer orientated",
    "Live Chat platforms"
  ],
  "languages": [
    {
      "language": "Zulu",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Xhosa",
      "fluency": "Intermediate"
    },
    {
      "language": "Afrikaans",
      "fluency": "Basic"
    }
  ],
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      "MegaWorxx Promotions Cape Town",
      "Call center agent(Customer Service)",
      "Callforce BPO",
      "Call center agent",
      "3iSolutions",
      "Maritime Studies",
      "Customer Engagement",
      "Team Collaboration",
      "Communication Skills",
      "Time Management",
      "Adaptability",
      "Problem Solving",
      "Customer Relationship Management",
      "Public Speaking",
      "Negotiation Skills",
      "fast typer",
      "excellent verbal communication",
      "Customer orientated",
      "Live Chat platforms",
      "Zulu",
      "English",
      "Xhosa",
      "Afrikaans"
    ],
    "yearsOfExperience": 3,
    "seniority": "mid",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "canonical": "https://livelink.cv/makwande-cibane/cv.json",
    "lastModified": "2026-11-07T02:54:43.724Z",
    "generator": "FreeCV.org"
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}