Makwande Cibane

Enthusiastic and reliable individual with a strong work ethic and commitment to excellence.Equiped with time manangement skills,attention to detail,and collaborating with diverse teams. A proactive learner who adapts quickly to new enviroments and technologies.Brings a positive attitude and a willingness to take on new challanges.Ready to apply knowledge and skills to support team success.

Cape Town,South Africa
0+
Years experience
0
Languages
0
Skills
Work Experience
Marketing Promoter
MegaWorxx Promotions Cape TownCape Town
Jun 2026 — Sep 2026
  • Collaborated with local businesses and community organisations to create joint promotional events, enhancing regional market penetration.
  • Participated in targeted marketing campaigns aimed at increasing brand awareness and customer engagement within the Cape Town region.
Call center agent(Customer Service)
Callforce BPOCape Town, Western Cape
Nov 2024 — Apr 2026
  • Delivered exceptional inbound and outbound support to customers via email, phone and live chat, ensuring first contact resolution for global clients.
  • Consistently met and exceeded monthly operational metrics, including Average Handle Time,Custumer Satisfaction and Net Promoter Scores,
Call center agent
3iSolutionsCape Town, Western Cape
Feb 2024 — Sep 2024
  • Resolved customer inquiries and complaints by providing technical support, direct response, order taking, customer service and retention and conducting surveys.
  • resolved custumer inquiries and complains,handling 25 to 60 calls per day with an average handling time of 4 to 12 minutes per call.
Skills
Customer EngagementTeam CollaborationCommunication SkillsTime ManagementAdaptabilityProblem SolvingCustomer Relationship ManagementPublic SpeakingNegotiation Skillsfast typerexcellent verbal communicationCustomer orientatedLive Chat platforms
Education
Matric
Jg Zuma High School
2019 — 202376%
Nautical Sciences, Maritime Studies
Cape Peninsula University of Technology
2024 — Present
Languages
Zulu
Native
English
Fluent
Xhosa
Intermediate
Afrikaans
Basic
References available upon request.
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