MAI ASHRAF

System Analyst – Banking Applications

System Analyst with 11+ years of experience in banking and enterprise applications, specializing in requirement analysis, system enhancements, production support, and SDLC coordination. Adept at bridging business and technical teams to deliver scalable, reliable solutions. Strong expertise in core banking systems, API integration, release management, and incident resolution.

[email protected] +971 52 332 3600 Dubai, UAE
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Projects
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Skills
Work Experience
System Analyst
Commercial Bank of Dubai
Jun 2025 — PresentCurrent
  • Gather and analyze business requirements and clarify gaps with stakeholders.
  • Coordinate with development, QA, and infrastructure teams for smooth delivery.
  • Support deployment, release management, and production operations.
  • Monitor application stability and resolve delivery-related issues.
  • Lead SIT & UAT cycles and ensure timely defect resolution.
  • Manage incident handling and production issue resolution.
  • Participate in full SDLC phases including analysis, coordination, testing, and deployment.
System Analyst
International Turnkey Systems
Nov 2024 — Jun 2025
  • Gathered and analyzed business requirements and translated them into technical solutions
  • Designed and coordinated implementation of new system features and banking enhancements
  • Created design documents for ETHIX core banking change requests
  • Investigated and resolved technical issues and system defects
Software Development Specialist
International Turnkey Systems
Dec 2014 — Nov 2024
  • Developed and implemented system enhancements for enterprise and banking applications
  • Participated in project estimation, planning, and technical design
  • Conducted code reviews to ensure quality and adherence to standards
  • Provided technical leadership, mentoring, and knowledge sharing
  • Improved work processes and team productivity
GIS Developer
Khatib & Alami
Jul 2014 — Nov 2014
  • Developed decision-support GIS tools for municipalities
  • Consolidated multiple project types into a unified GIS platform
Junior Developer
Skydev
Oct 2012 — Aug 2013
  • Developed and supported web and desktop applications for enterprise clients, improving functionality and user experience.
Projects
SOFR Implementation

Implemented SOFR-related enhancements and calculations, participated in SIT/UAT and production deployment, ensured regulatory compliance.

Secure Card Data Encryption & Decryption Services

Developed secure web services, integrated APIs, and implemented security controls.

User Authentication & Password Security Enhancement

Implemented AES encryption, improved credential handling, supported testing and deployment.

Skills
System AnalysisSDLCRequirement GatheringStakeholder ManagementProduction SupportIncident ManagementRelease ManagementCore BankingSIT & UAT CoordinationAPI IntegrationChange Request Management
Education
Bachelor of Computer Science, Computer and Information Science
Ain Shams University
Sep 2012
.NET Development, System Development Department
Information Technology Institute (ITI)
Jun 2014
CORE COMPETENCIES
System Analysis
SDLC
Requirement Gathering
Stakeholder Management
Production Support
Incident Management
Release Management
Core Banking
SIT & UAT Coordination
API Integration
Change Request Management
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