Maddeala Mounika
Detail-oriented Business Analyst with a B.Tech in Computer Science and 1+ year of client-facing domain experience in insurance and EdTech. Completed a dedicated Business Analyst training program covering requirements engineering, process modeling, SQL-based data analysis, and Agile methodologies.
- Completed an intensive 5-month Business Analyst training program covering the full BA lifecycle, including requirements planning, elicitation, analysis, documentation, and validation
- Gained training in SDLC, Agile/Scrum methodology, and Waterfall model; practiced sprint planning, backlog grooming, and user story writing under simulated project environments
- Developed proficiency in BRD, FRD, SRS, and Use Case documentation with structured templates and real-world case studies
- Applied SQL for data extraction, joins, aggregations, and reporting, gaining hands-on data querying skills directly used in BA data validation tasks
- Worked on process mapping using As-Is / To-Be models and created business process diagrams to identify inefficiencies and recommend solutions
- Conducted structured client needs assessments to map financial goals to suitable insurance products, directly applying requirements elicitation and gap analysis techniques
- Built and maintained Excel-based sales pipeline trackers and performance dashboards to monitor lead conversion, policy renewals, and monthly revenue targets
- Maintained accurate client and policy records in CRM systems; generated analytical reports on portfolio performance and renewal rates for branch manager reviews
- Translated complex financial product details into clear, audience-specific communication for clients, strengthening business communication and stakeholder presentation skills
- Managed 50+ enterprise and individual client accounts, tracking learning milestones and engagement KPIs through CRM dashboards, identifying patterns and at-risk segments
- Performed data analysis on client usage reports using Excel (pivot tables, VLOOKUP, conditional formatting) to surface renewal trends and upsell opportunities presented to senior management
- Acted as a liaison between clients and the product team by gathering, documenting, and prioritizing feedback that shaped feature improvements
- Created and maintained process documentation for onboarding, escalation, and renewal workflows, reducing average resolution time and standardizing team operations
- Prepared structured weekly MIS reports summarizing account health, churn indicators, and revenue forecasts for leadership review
• Conducted stakeholder interviews and workshops to gather requirements for a policy issuance and renewal management system serving 3 departments. • Produced a complete Business Requirements Document (BRD) and Functional Requirements Specification (FRS), covering 25+ functional requirements with acceptance criteria. • Created As-Is and To-Be process flow diagrams in Draw.io, identifying 4 key process bottlenecks and proposing streamlined workflows that reduced manual steps by ~30%. • Outcome: Delivered full BA documentation suite (BRD, use cases, data flow diagrams); received top evaluation from training assessors for documentation clarity and stakeholder mapping.
• Analyzed a dataset of 500+ student enrollment, course completion, and dropout records using SQL queries and Excel pivot tables to identify retention trends. • Performed root cause analysis on high dropout segments, uncovering correlations between onboarding gaps and early churn — recommending targeted intervention workflows. • Built an interactive Excel dashboard with slicers, charts, and KPI metrics to present findings to a mock stakeholder panel, demonstrating data storytelling skills. • Outcome: Dashboard adoption was simulated in training; findings informed a revised onboarding checklist — demonstrating end-to-end analytical problem-solving.
• Mapped the existing (As-Is) HR onboarding process across 6 touchpoints through stakeholder interviews, identifying redundancies and compliance gaps. • Designed To-Be process model with a 20% reduction in onboarding steps; documented change impact and transition requirements in a structured change request log. • Prepared user stories and acceptance criteria for a proposed digital onboarding portal, following Agile format (As a… I want… So that…). • Outcome: Delivered process reengineering report with ROI justification and a stakeholder sign-off simulation.