{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Ma Katrina",
    "label": "VA Sales Account Manager",
    "summary": "Strategic leader with extensive team management experience.\nBuilds training, mentoring and development opportunities to drive\nperformance. Shares robust resource planning and project delivery\nexpertise.\nSeeking to apply abilities to a higher position or other department or\nindustry. To leverage 13+ years of client/customer and team facing\nand handling experience. To succeed in an environment of growth\nand excellence. Provides with job satisfaction and self-development\nand helps achieve personal and organizational goals.",
    "location": "Manila, Philippines 1110"
  },
  "work": [
    {
      "company": "GDP Ecommerce",
      "position": "VA Sales Account Manager",
      "location": "Sacramento California (Remote)",
      "startDate": "2024-02",
      "current": true,
      "highlights": [
        "Collaborated with purchasing Team to ensure seamless delivery of products and services",
        "Conducted product presentations and free quotation",
        "Built relationships with B-2-B clients establish long-term business growth"
      ]
    },
    {
      "company": "Sales Rain",
      "position": "Business Development Manager",
      "location": "Eastwood City, Philippines",
      "startDate": "2023-04",
      "endDate": "2023-11",
      "highlights": [
        "Planning and overseeing new marketing initiatives",
        "Finding and developing new markets and improving sales",
        "Developed business plans to establish revenue and growth"
      ]
    },
    {
      "company": "Concentrix",
      "position": "Technical Support Supervisor- Samsung IM US and AU Account",
      "location": "Quezon City, Philippines",
      "startDate": "2019-09",
      "endDate": "2023-03",
      "highlights": [
        "Responsible for day-to-day supervision including work and attendance monitoring",
        "Effectively coach direct reports on their performance to ensure metrics are achieved",
        "Provide subject matter expertise in handling escalated customer calls as needed"
      ]
    },
    {
      "company": "Greylock Resources",
      "position": "Sales Supervisor- Medical and Travel Campaign US Account",
      "location": "WFH Remote, Vancouver Canada",
      "startDate": "2017-08",
      "endDate": "2019-09",
      "highlights": [
        "Handled work-from-home agents based in Philippines",
        "Trained and coached agents about Sales best practices including product knowledge",
        "Tracked employee productivity, performance and task completion to meet quality standards"
      ]
    },
    {
      "company": "Sales Rain",
      "position": "Project Program Manager",
      "location": "Makati City, Philippines",
      "startDate": "2013-03",
      "endDate": "2017-08",
      "highlights": [
        "Undertook assigned work and managed processes, people, projects, organization",
        "Provided team leadership and coaching",
        "Communicated team status, task accomplishment, and direction"
      ]
    },
    {
      "company": "Amberbase Solutions, Inc",
      "position": "Customer Service Representative",
      "location": "Eastwood City, Philippines",
      "startDate": "2012-02",
      "endDate": "2013-03",
      "highlights": [
        "Managed large amounts of inbound and outbound calls in timely manner",
        "Identified customers' needs, clarified information, researched issues and provided solutions",
        "Built sustainable relationships and engaged customers by taking extra mile"
      ]
    },
    {
      "company": "OneWorld Connections",
      "position": "Customer Sales Representative",
      "location": "Ortigas City, Philippines",
      "startDate": "2011-01",
      "endDate": "2012-01",
      "highlights": [
        "Responded to customer inquiries",
        "Generated customer interest in services or products offered by company",
        "Managed and updated customer databases with status of each customer"
      ]
    },
    {
      "company": "TELUS Harte-Hanks",
      "position": "Technical Support Representative",
      "location": "Market-Market Taguig City, Philippines",
      "startDate": "2008-11",
      "endDate": "2011-01",
      "highlights": [
        "Gathered customer's information and determined issue by evaluating and analyzing symptoms",
        "Diagnosed and resolved technical hardware and software issues",
        "Identified and escalated priority issues per customer specifications"
      ]
    },
    {
      "company": "Robinsons Properties Marketing and Management Corporation",
      "position": "Account Executive Manager",
      "location": "Ortigas City, Philippines",
      "startDate": "2006-01",
      "endDate": "2007-12",
      "highlights": [
        "Interviewed clients to determine what kinds of properties customer are seeking",
        "Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases",
        "Coordinated property closings, overseeing signing of documents and disbursement of funds"
      ]
    }
  ],
  "education": [
    {
      "institution": "URSA - Angono Rizal, Philippines",
      "degree": "Bachelor of Arts",
      "field": "Mass Communication"
    }
  ],
  "skills": [
    "Sales-Upselling",
    "KPI management",
    "Critical decision-making",
    "Goal-setting",
    "Operation monitoring",
    "Escalation management",
    "Customer communications",
    "Microsoft Word",
    "Microsoft Excel",
    "Lead generation",
    "Ecommerce"
  ],
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "VA Sales Account Manager",
      "GDP Ecommerce",
      "Business Development Manager",
      "Sales Rain",
      "Technical Support Supervisor- Samsung IM US and AU Account",
      "Concentrix",
      "Sales Supervisor- Medical and Travel Campaign US Account",
      "Greylock Resources",
      "Project Program Manager",
      "Customer Service Representative",
      "Amberbase Solutions, Inc",
      "Customer Sales Representative",
      "OneWorld Connections",
      "Technical Support Representative",
      "TELUS Harte-Hanks",
      "Account Executive Manager",
      "Robinsons Properties Marketing and Management Corporation",
      "Mass Communication",
      "Sales-Upselling",
      "KPI management",
      "Critical decision-making",
      "Goal-setting",
      "Operation monitoring",
      "Escalation management",
      "Customer communications",
      "Microsoft Word",
      "Microsoft Excel",
      "Lead generation",
      "Ecommerce"
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "canonical": "https://livelink.cv/ma-katrina/cv.json",
    "lastModified": "2026-10-09T06:29:20.897Z",
    "generator": "FreeCV.org"
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}