Ma Katrina

VA Sales Account Manager

Strategic leader with extensive team management experience. Builds training, mentoring and development opportunities to drive performance. Shares robust resource planning and project delivery expertise. Seeking to apply abilities to a higher position or other department or industry. To leverage 13+ years of client/customer and team facing and handling experience. To succeed in an environment of growth and excellence. Provides with job satisfaction and self-development and helps achieve personal and organizational goals.

Manila, Philippines 1110
0
Skills
Work Experience
VA Sales Account Manager
GDP EcommerceSacramento California (Remote)
Feb 2024 — Present
  • Collaborated with purchasing Team to ensure seamless delivery of products and services
  • Conducted product presentations and free quotation
  • Built relationships with B-2-B clients establish long-term business growth
Business Development Manager
Sales RainEastwood City, Philippines
Apr 2023 — Nov 2023
  • Planning and overseeing new marketing initiatives
  • Finding and developing new markets and improving sales
  • Developed business plans to establish revenue and growth
Technical Support Supervisor- Samsung IM US and AU Account
ConcentrixQuezon City, Philippines
Sep 2019 — Mar 2023
  • Responsible for day-to-day supervision including work and attendance monitoring
  • Effectively coach direct reports on their performance to ensure metrics are achieved
  • Provide subject matter expertise in handling escalated customer calls as needed
Sales Supervisor- Medical and Travel Campaign US Account
Greylock ResourcesWFH Remote, Vancouver Canada
Aug 2017 — Sep 2019
  • Handled work-from-home agents based in Philippines
  • Trained and coached agents about Sales best practices including product knowledge
  • Tracked employee productivity, performance and task completion to meet quality standards
Project Program Manager
Sales RainMakati City, Philippines
Mar 2013 — Aug 2017
  • Undertook assigned work and managed processes, people, projects, organization
  • Provided team leadership and coaching
  • Communicated team status, task accomplishment, and direction
Customer Service Representative
Amberbase Solutions, IncEastwood City, Philippines
Feb 2012 — Mar 2013
  • Managed large amounts of inbound and outbound calls in timely manner
  • Identified customers' needs, clarified information, researched issues and provided solutions
  • Built sustainable relationships and engaged customers by taking extra mile
Customer Sales Representative
OneWorld ConnectionsOrtigas City, Philippines
Jan 2011 — Jan 2012
  • Responded to customer inquiries
  • Generated customer interest in services or products offered by company
  • Managed and updated customer databases with status of each customer
Technical Support Representative
TELUS Harte-HanksMarket-Market Taguig City, Philippines
Nov 2008 — Jan 2011
  • Gathered customer's information and determined issue by evaluating and analyzing symptoms
  • Diagnosed and resolved technical hardware and software issues
  • Identified and escalated priority issues per customer specifications
Account Executive Manager
Robinsons Properties Marketing and Management CorporationOrtigas City, Philippines
Jan 2006 — Dec 2007
  • Interviewed clients to determine what kinds of properties customer are seeking
  • Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases
  • Coordinated property closings, overseeing signing of documents and disbursement of funds
Skills
Sales-UpsellingKPI managementCritical decision-makingGoal-settingOperation monitoringEscalation managementCustomer communicationsMicrosoft WordMicrosoft ExcelLead generationEcommerce
Education
Bachelor of Arts, Mass Communication
URSA - Angono Rizal, Philippines
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