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  "basics": {
    "name": "Lutendo Portia Mazibuko",
    "label": "Safety Officer Trainee",
    "email": "una21@icloud.com",
    "summary": "Dedicated and results-driven Safety Officer Trainee and experienced customer service professional with 10+ years in customer service, administration, retail management, and telecommunications. Currently supporting health and safety compliance on high-voltage electrical and construction projects. Skilled in site inspections, hazard identification, HIRA, safety inductions, incident reporting, and maintaining health and safety documentation.",
    "location": "Boksburg"
  },
  "work": [
    {
      "company": "Adsfinder – Rivonia",
      "position": "Administrative Assistant",
      "startDate": "2015-03",
      "endDate": "2017-04",
      "highlights": [
        "Office administration",
        "Reception duties",
        "Filing and document control",
        "Report preparation",
        "Customer correspondence",
        "Data capturing"
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    {
      "company": "Telkom – Rosebank",
      "position": "Sales Agent",
      "startDate": "2020-08",
      "endDate": "2022-09",
      "highlights": [
        "Assisted customers with products and services",
        "Processed customer applications",
        "Managed customer information",
        "Resolved customer complaints",
        "Achieved sales targets"
      ]
    },
    {
      "company": "Telkom – Morningside",
      "position": "Branch Manager",
      "startDate": "2022-10",
      "endDate": "2023-05",
      "highlights": [
        "Managed customer accounts",
        "Resolved escalated customer queries",
        "Oversaw branch administration",
        "Managed financial documentation",
        "Led customer service initiatives"
      ]
    },
    {
      "company": "The Sales Scientist – Northgate",
      "position": "Floor Manager / Branch Manager",
      "startDate": "2023-05",
      "endDate": "2025-01",
      "highlights": [
        "Managed daily branch operations",
        "Supervised staff performance",
        "Coordinated logistics and sales activities",
        "Resolved customer complaints",
        "Prepared operational reports",
        "Improved customer satisfaction"
      ]
    },
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      "company": "Mikovhe Electrical and Training Projects (Pty) Ltd",
      "position": "Safety Officer Trainee",
      "startDate": "2026-03",
      "current": true,
      "highlights": [
        "Conduct daily health and safety inspections",
        "Assist in implementing Occupational Health and Safety procedures",
        "Participate in Hazard Identification and Risk Assessments (HIRA)",
        "Conduct toolbox talks and safety inductions",
        "Monitor PPE compliance",
        "Assist with incident reporting and investigations",
        "Maintain health and safety documentation",
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      "institution": "UNISA",
      "degree": "Safety Management",
      "endDate": "2026"
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      "institution": "Phoenix College High School",
      "degree": "Grade 12 (Matric)"
    }
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    "Branch Operations",
    "Team Leadership",
    "Logistics Coordination",
    "Report Writing",
    "Communication",
    "Problem Solving",
    "Attention to Detail",
    "Microsoft Word",
    "Microsoft Excel",
    "Microsoft Outlook"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    }
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      "name": "Safety Management",
      "issuer": "UNISA",
      "date": "2026"
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    {
      "name": "HIRA (Hazard Identification and Risk Assessment)"
    },
    {
      "name": "SHE Representative (SHE Rep)",
      "issuer": "Funda Institute",
      "date": "2025"
    },
    {
      "name": "First Aid Training",
      "issuer": "Emcare Academy",
      "date": "2025"
    },
    {
      "name": "Professional Certificate in Office Administration Management",
      "issuer": "MTF Institute, Udemy",
      "date": "2025"
    },
    {
      "name": "120-Hour TEFL Certificate",
      "issuer": "TEFL Professional Institute",
      "date": "2023"
    },
    {
      "name": "Call Centre Training",
      "issuer": "Cornerstone",
      "date": "2008"
    }
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    },
    {
      "name": "REFERENCES",
      "items": [
        {
          "name": "Dineo Mmoyi",
          "summary": "Office and Projects Coordinator, Mikovhe Electrical and Training Projects (Pty) Ltd. Cell: 076 734 7961",
          "highlights": [
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    "highestEducation": "Bachelor's"
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