Lungelwa Mncedikazi Mayaba

082 767 4844, [email protected] -2Mbinza Street, KwaDwesi, Port Elizabeth

Strategic professional skilled in workforce planning and leadership development. Possess over 5 years's experience designing enterprise training programs. Eager to leverage expertise in leadership development, talent assessment and instructional design towards building high performing teams and workforce alignment of capabilities with company goals at your organization.

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Years experience
0
Skills
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Certifications
Work Experience
Community Liaison officer ( CLO) People Development
Etgela Skills Development Solutions-Self Employed
2024 — Present
  • Supported daily administrative operations, and program schedules enhancing overall office productivity by 15%
  • Maintain learning records, updating 50+ learner profiles weekly
  • Managed office supplies budget, reducing costs by 20%
  • Negotiated 15 joint agreements with executive stakeholders to align company needs with student learner skill sets
  • Recruited and on boarded 85 new volunteers, expanding outreach capacity ensuring a 95% satisfaction rate during the orientation phase
  • Retained 90% of core members year over-year through structured feedback programs
  • Coordinated logistics for large public forums hosting over 250 attendees per session
  • Facilitated 20 training workshops with an avergae satisfaction rate of 92%
  • Track percentage of training modules updated within a specific timeframe maintaining 95% material currency
  • Cross check text, numbers and signatures against baseline verification databases reducing manual review time by 30% and ensuring total compliance with security and regulatory standards
  • Coordinated administrative tasks resulting on a 20% time saving efficiency
  • Build effective educational content and curriculums tailored to adult learners
Provincial Conflict Coordinator
Independent Electoral Commission (IEC)
Oct 2020 — Nov 2021
  • Facilitated provincial electoral conflict management training plans, training stakeholders across districts and reducing pre-election disputes ensuring 40% higher engagement with course
  • Coordinated operations administration of election program across thousands of voting districts and wards with a proven track record of maintaining 98% stakeholder satisfaction
  • Managed 15+ executive meetings weekly, ensuring a 98% on-time start rate
  • Arranged travel and lodging for 250+ staff members monthly
  • Oversee voter education and outreach drives aiming to boost local registration rates by 25% and train over 300 election volunteers
  • Developed and implemented comprehensive training programs enhancing procedural compliance by 25%
  • Oversaw procurement and inventory of election equipment managing a budget of over 3 million for supplies and technology
  • Support staff expansion by managing onboarding logistics for 150+ new hires per quarter with a 95% satisfaction rate
  • Recruited, onboarded and managed placement process of Regional Conflict Coordinators
  • Assess organizational gaps to align learning programs with actual business goals
  • Anticipate shifts in the workplace and guide teams through organizational transformations with cross functional leadership
Warehouse Outreach Services
Independent Electoral Commission IECEast London
Jun 2020 — Dec 2020
  • Managed all aspects of ballot preparation and distribution, achieving 100% timely delivery to polling stations
  • Maintain confidentiality in the administration of the electoral system aiming for 0% security breaches
  • Contribute to the Commissions effectiveness by offering value adding suggestions at meetings
  • Liaised with a fleet of 45+truck drivers daily, reducing average check in and route assignment delay times by 18%
  • Follow documented procedures and specifications for the confidential storage of electronic and physical copies of election data following strict security guidelines to store and protect 10,500 + confidential client records without a single security breach
  • Assist with the recruitment of warehouse staff while maintatining a 100% accuracy in voter registration documentation
  • Ensure completion of attendance registers and replacement staff contracts at all voting stations for the election events scheduling conflicts and finding backups with a 95% success rate
  • Assist with coordinating the logistical distribution of voting station equipment and election materials targetting a 10% reduction in transit delays and improved on time delivery rates
  • Managing cross disciplinary and functional teams to increase departmental workflow efficiency by 25%, coordinating 40+ members across 4 departments
  • Coordinated 150 + one time project meetings monthly reducing booking cycle times by 35%
People Management & Facilitation Services
Long For Life Foundation
2016 — Apr 2020
  • Achieve a 95% alignment rating between learning modules and core company priorities verified by executive reviews
  • Direct a multi disciplinary team iof 25 personnel to deliver training projects on schedule
  • Partnered with 15 community and corporate stakeholders to build robust internship and carreer pipelines for program graduates
  • Schedule and coordinate external integrated summative assessments and site evaluations achieving 98% error free rate for date,venue and examiner alignment
  • Conduct quality assurance and audits on learner records, provider portfolios of evidence ( PoP and assessment centres increasing data accuracy to 99%
  • Ensured 100% completion of health, safety and background checks logged prior to on site arrivals
  • Standardized the audit workflow for 5 distinct vocational training programs
  • Delivered culture and core values workshops to 100% of incoming staff,improving cultural alignment scores by 25%
  • Review 150 applications and selected 60 candidates for initial screening
  • Delivered emotional intelligence and conflict resolution training to 12 cross functional departments, contributing to a 15% reduction in team grievances over 6 month
  • Held 45 structured phone and in person interviews over a 3 week period
  • Achieve a 95% alignment rating between learning modules and core company priorities verified by core executive reviews
  • Reach at least 85% employee enrollment in culture and wellness programs within 6 months
  • Converted operational bottlenecks into 12 targetted capability roadmaps adopted senior management
  • Deliver a positive return on investment by demonstrating a 15% performance improvement in post training management evaluations
  • Build trust and guide individuals or first time managers to realize their professional potential potential
  • Organize timelines, supervise facilitation and tracking the implementation of large scale development plans
  • Clearly articulate strategies, present concepts and actively listen to employee and stakeholder feedback
Senior Project Manager – HR, Training and Facilitation Services
ProServ SA Hospitality and Consultancy
Jan 2011 — Dec 2015
  • Consulted with5 department heads to identify workflow bottlenecks and develop targetted training sessions, cutting new hire onboarding time by 30%
  • Led 40 + live skills training sessions and webinars for teams of up to 50 participants in food,customer service, beverage operations and hotel management
  • Facilitated weekly cross functional planning meetings for a team of 15 members aligning project milestones and reducing delivery cycle times by 20%
  • Organized meetings with 15 interested property owners to match student learning goals with daily operations
  • Led executive workshops to define core goals, improving team alignment scores by 45%
  • Analyzed over 50 monthly assessment reports and statement of results, processing assessment reports, statement of results and compliance evidence with a 99% accuracy rate, ensuring fast and compliant credential evaluations
  • Conduct quality assurance and audits on learner records, provider portfolios of evidence (PoP) and assessment centres with zero compliance errors
  • Signed formal memorandums of understanding (agreements) with all 15 participating businesses detailing schedules and supervision rules
  • Send update emails to applicants about their registration status achieving a 95% candidate satisfaction score
  • Ensured 100% of the enrolled students were succesfully assigned to a certified partner location
  • Delivered culture and core values workshops to 100% of incoming staff, improving cultural alignment scores by 25%
  • Secured 25 front desk positions, 10 food and beverage roles, and 5 housekeeping supervision roles
  • Ensured 60% of properties (15 out of 25) agreed to host students and received partnership proposals
  • Presented strategic project updates to executive leadership and 30 + key stakeholders improving decision making speed by 25%
  • Directed a combined team of 45 professionals across 4 separate departments
  • Implemented a standardized skills matrix framework adopted by over 200 staff members
  • Facilitated joint labour management training programs for 300 + union employees achieving a 95% satisfaction rating and zero compliance grievance
  • Conducted skills gaps analysis for 12 enterprise clients, translating findings into customised roadmaps that improved staff retention by 20%
Marketing Operations Administrator
Tool Die and Mouldmaking & Denel Technical Academy Partnership
Jan 2008 — Dec 2010
  • Partner with at least 3 departments to resolve high priority escalations within a 24-hour SLA
  • Maintained a database of 500+ client contacts with 99% accuracy
  • Delivered emotional intelligence and conflict resolution training to 12 cross functional departments contributing to a 15% reduction on in team grievances over a 6 month period
  • Boosted apprenticeship programs completion rates by 35% launching a weekly peer mentorship initiatives
  • Drive quarterly governance board meetings with 15 cross industry partners to align training goals
  • Increased industry body participation by 35% through targeted quarterly roundtable events
  • Coordinate cross functional teams across different departments improving inter data accuracy by 25% across 20 annual projects
  • Track project milestones and budgets lowering task errors by 40% with better tracking tools and team training
  • Manage risks and resolve team conflicts enforcing satety rules that raised project compliance from 70% to 98%
  • Review the percentages of met deadlines or resolved issues monthly to see if trustworthiness score improves based on actual performance data
  • Amongst many managed a cohort of 55 student work placements across 12 partner companies, achieving a 98% placement satisfaction rate and reducing administrative onboarding time by 20%
  • Revised and deployed 12 standard operating procedures (SOP's) per year based on emerging industry benchmarks and technological shifts
  • Translated corporate growth targets into workforce development plans for 5 distinct business units within a 30 day window
  • Expanded local inclusive hiring program by 40% meeting various industry goals
  • Increased industry body participation by 35% through targetted quarterly round table events
  • Cultivated relationships with 15 non fee - paying high schools resulting in a 40% increase in student enrollment for the annual career development and mentorship summit
  • Fill 30% of open leadership positions through internal promotion and succession coaching
  • Partnered and secured 25 + new corporate partners within 6 months to build robust internship and career pipelines to expand employer network
Tourism Product Development, Customer Service Management
South African Airways
Jun 2001 — Dec 2007
  • Processed 200+ customer travel itineraries monthly with 98% on-time completion, boosting repeat bookings by 15%
  • Delivered customer support to 100+ clients daily, achieving 98% satisfaction
  • Coordinated with embassies, tour providers and hotels monthly, reducing visa promotion time by 30%
  • Manage precise sequence of events between an aircrafts arrival and departure gate optimizing route management by 15%
  • Assisted an average of 250 + passengers daily during pre boarding, in flight and post arrival
  • Log daily delay codes and flight data onto system with zero errors
  • Process licence and medical compliance records using aviation software, achieving a 100% audit pass rate across four consecutive quarters
  • Retained 85% of at risk accounts by offering fast refunds and clear solutions
  • Revised and deployed 12 standard operating procedures (SOP's) based on emerging industry benchmarks an technological shifts
  • Ensure application of new procedure guidelines learnt during the transfer of advance training workshops to reduce process errors by 15%
  • Coordinated 50 + weekly recurrent training sessions for 120+ crew members and customer service agents maintaining a 98% schedule adherence rate
  • Improve department wide competency test scores from 60% to 90% in six months
  • Streamlined departmental document workflows and ticketing verification cutting administrative processing time by 20%
  • Communicated critical route disruptions to 200+ stakeholders and department leads per week, ensuring seamless operational adjustments
  • Count the number of industry experts who contribute content or review materials each quarter(target 15 active contributions per quarter)
  • Conduct monthly one on one leadership coaching sessions with departmental supervisors
  • Partner with 5 local union (SATAWU) representatives to design and launch a new skills curriculum increasing worker participation by over 40% over 6 months
Customer Services (Temp Assignment)
Imperial Car Rentals to Government
2000 — Apr 2001
  • Reduced customer service complaints by 30% during peak seasons
  • Collaborated cross-departmentally to increase revenue maintaining a 95% on time delivery rate
  • Handled customer complaints to improve retention, retention rate staying above 90% keeping clients from leaving
  • Reduce daily task processing time by 25% eliminating workflow bottlenecs
Camp Counsellor
Jun 1999 — Dec 1999
  • To ensure camper well being and safety, maintain an active supervision ratio of 1 counselor for every campers during all daytime activities
  • Lead games, sports, crafts and outdoor adventures with 100% on-time activity transitions and zero safety incidents
  • Maintain a 100% accurate daily attendance log for 150 campers, processing 50 + registration forms weekly wih zero errors and resolving parent inquiries within a 24 hour window period
  • Check campers in and out every morning and afternoon to ensure a strict 100% safety head count
  • Achieve 100% error free data entry for all camper medical and allergy records
  • Conduct two daily safety and rule compliance checks per cabin area
  • Deliver rule orientation workshops to 100% of new arrivals within the first 24 hours of camp
  • Create weekly or daily schedules taking into account children's age groups and interests
  • Complete 100$% of morning and evening health logs for each assigned camper
  • Complete 100% of morning and evening health logs for each assigned camper
  • Ensure campers score an average of 90% or higher on practical rule understanding assessments
Teacher
S.E.K. Mqhayi Senior Secondary School
Jan 1995 — May 1999
  • Tracked student attendance, grades and assessment marks ensuring 100% on time submissions
  • Planned lessons and curricula, communicated with parents raising student test scores by 15%. Managed classroom inventory and supplies achieving a 99% match rate between audit logs and physical stock
  • Enforced school rules, safety standards and legal compliance with 100% completion rate for monthly fire, safety or severe weather drills
  • Enter test scores, assignment marks and project evaluations into the official gradebook processing 150 to 200 student records per hour with a 99.5% accuracy rate and a 24 hour turn around time after exam completion
  • Log emails, phone call notes and meeting summaries regarding student progress maintaining a 99% data entry accuracy rate
  • Contact parents about unexcused absences within 24 hours
SKILLS
Agenda Design and FacilitationProcess OptimizationData AnalysisCommunity OutreachProcess ImprovementStrategic PlanningMarketing StrategiesPerformance MetricsCross functional alignmentTeam leadershipStakeholder CommunicationFamiliar with Learning Management SystemsEmotional IntelligenceCoaching and MentoringTraining Needs AnalysisInstructional DesignChange ManagementConflict ResolutionProblem solvingOrganizational SkillsLeadershipAble to work in remote settingsProject ManagementCustomer Relationship ManagementBuilding ConnectionsDisciplineDiversity and InclusionSituational AwarenessCultural AdaptabilityEmotional Resilience & RegulationCommercial awarenessMarket relevance
Education
Masters In Conflict Management, still owe-financial commitments not completed
Nelson Mandela Metropolitan University
2024 — 2024
Honours in Policy making and Education
University of Johannesburg
2018 — 2018
Advanced Certificate in Education
University of Johannesburg
2014 — 2014
Secondary Education Diploma ( SED)
Nelson Mandela Metropolitan University -Vista University
1992 — 1994
High School Senior Certificate
Cambridge College
1991 — 1991
Certifications
Change Management
Hazard Identification and Risk Assessment Training
Business models in strategic management
Assessor / moderator
Quality Management
Introduction to Operational Management
Exploring innovative assessment methods
Project Governance & Project Management
Capacity & Demand
Hybrid working: Organizational development
Working in groups and teams
Public Relations
Administrative/ Clerical/Telephonist / Receptionist
Multistakeholder Negotiations
Computer Literacy in MS Office (word, excel & Powerpoint
Business Communication:Writing a SWOT analysis
Introduction to OHSAS 18001
Monitoring and Evaluation
First Aid
References available upon request.
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