Lungelwa Mayaba

Organizational Development, Training Specialist, HR practitioner, Community Organizer

Results driven professional with over 10 years of experience in improving team performance, building strong workplace cultures and leading smooth company changes that support long term business goals. Eager to advance strong facilitation and communication skills towards strengthening good governance and improved service delivery. Possess a record of increasing employee retention by 25% and productivity by 15%. Seeking to leverage expertise in staff growth, staff engagement and process improvement at a dynamic institution.

Gqeberha, Eastern Cape
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Skills
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Certifications
Work Experience
Camp Counsellor
Camp Counsellor USA
Jan 1999 — Dec 1999
  • Designed and led pre-tour orientation program, cutting site setup time from 30 to 15 minutes for 20% more activity time daily
  • Increased camper participation in eco-tourism tours by 35% through educational materials
  • Led 15+ multi-adventure sessions monthly with 100% on-time activity transitions and zero safety incidents
  • Led daily guided excursions, improving return rates by 30%
  • Promoted skills development and connected youth with training and mentorship opportunities
Customer Services - Dealer Development (Temp Assignment)
Imperial Car Rentals
Apr 2000 — Apr 2001
  • Streamlined recruitment and training, reducing onboarding time from 3 weeks to 10 days to achieve 100% staffing ahead of seasonal demand
  • Reduced customer service complaints by 30% during peak seasons, maintaining positive feedback
  • Collaborated with departments to increase revenue
  • Handled customer complaints to improve retention
  • Developed customer service strategies
Tourism Product Development, Customer Service Management
SOUTH AFRICAN AIRWAYS
Jun 2001 — Dec 2007
  • Processed 200+ customer travel itineraries monthly with 98% on-time completion, boosting repeat bookings by 15%
  • Delivered customer support to 50+ clients daily, achieving 98% satisfaction and consistently meeting SLA targets
  • Handled customer service queries, growing loyalty base by 20%
  • Managed tourism events and business, increasing satisfaction scores by 25% and repeat bookings by 30%
  • Expanded annual visitor numbers from 5,000 to 50,000 over three years through outreach campaigns, strategic partnerships, and enhanced experiences
  • Coordinated with 12+ embassies, 25 tour providers, and 15 hotels monthly, reducing visa processing time by 30%
  • Coordinated and delivered 12 SATAWU information workshops in 2025, engaging 450+ workers and increasing workplace rights awareness by 35%
  • Provided HR and L&D feedback, integrating 15 new process updates, reducing onboarding time by 20%
Marketing Operations Administrator
Tool Die and Mould-making PPP with Denel Technical Academy
Jan 2008 — Dec 2010
  • Established strategic partnerships with 5 government departments, 12 schools, and 8 industry partners, increasing participation from underrepresented groups by 25%
  • Coordinated 12 quarterly training programs for 150+ sector employees, improving audit compliance by 25% and reducing operational errors by 15%
  • Facilitated cross-sector collaboration between 15+ industry partners, 3 local government departments, and 2 SETAs, launching 5 accredited skills programs that trained 1,200 learners
  • Led high-stakes consultations with 15+ stakeholders, resolving 90% of disputes on time and reducing project delays by 30%
  • Aligned priorities of 12 stakeholder groups to deliver a R5M transformation program 3 weeks early and 8% under budget with 92% satisfaction
  • Led 5 large-scale youth skills and enterprise development programs, training 1,200+ youth and launching 85 micro-enterprises with zero budget overruns
  • Implemented a vendor governance training framework for 6 service providers, achieving 100% contract compliance and reducing delivery delays by 15%
  • Delivered monthly regulatory compliance briefs to senior management, resulting in zero audit findings
Senior Project Manager -HR, Training & Facilitation Services (Public Services Management)
ProServ Hospitality Training & Consultancy, Randburg, Johannesburg
Jan 2011 — Dec 2015
  • Orchestrated strategic partnerships with 15+ hotels, lodges, and tourism bodies, increasing collaborative training programs by 25% and workforce skills development by 30%
  • Conducted smooth integration workshops including disability and wellness programs with 90% participant confidence increase
  • Roll out the new organizational chart and conduct on boarding sessions for managers and staff adjusting to the new set up. Ensure compliance with regulations, labour laws and company policies.
  • Designed and delivered 12 leadership, conflict resolution, and change management workshops with 92% satisfaction
  • Developed and delivered change management workshops to 50 managers, accelerating project adoption by 20%
  • Review employment and working conditions to ensure legal compliance.
  • Work closely with other department resulting in a 25% improvement in cross-departmental collaboration scores and a 30% increase in employee engagement survey ratings.
  • Promote equality and diversity within workplace.Spport employee performance evaluations and professional development initiatives.
  • Devise and implement policies to select, develop and retain staff boosting employee satisfaction by 15%
  • Provide HR guidance and support to managers and team leaders, improving satisfaction from 68% to 90%
  • Maintain employeee records and ensure data accuracy and confifdentiality
  • Designed monthly workshops, increasing participation by 35% and reducing repeat training requests by 20%
  • Responsible for planning and implementing organizational changes, ensure smooth transitions, manage resistance, and coordinate stakeholders.
  • Implement HR policies and procedures. Conduct exit interviews and analysis of employee turnover trends
People Management and Trainer Facilitator
Long For Life Foundation, Fourways, Johannesburg
Jan 2016 — Dec 2019
  • Recruit and hire. Engineered delivery of 25+ multi-modal training sessions annually, increasing product knowledge, compliance programs, and customer satisfaction scores by 20% within 6 months
  • Maintain employee records. Administered a team of 8 Training Specialists and 5 SMMEs, delivering 120+ workshops annually, reducing skills gaps by 35% within 9 months
  • Adress employee concerns and improve employeee satisfaction.Implemented a QMS training framework and coached 60+ employees, achieving a 98% compliance rate and improving productivity by 20%
  • Coordinated 12 stakeholder engagement sessions with policymakers and regulators, increasing collaborative policy initiatives by 25%
  • Review employment and working conditions to ensure legal compliance
  • Delivered monthly workshops improving knowledge retention by 25% through effective communication and active participation
  • Led bi-weekly training events supporting the development and implementation of HR initiatives and systems with 95% attendance, increasing employee participation by 30% tracked via engagement analytics
  • Track employee progress; Mediate workplace disputes and complaints
  • Administer exit interviews for departing staff
  • Provide counselling on policies and procedures
Provincial Conflict Coordinator
Independent Electoral Commission (IEC)– Eastern Cape
Jun 2020 — Dec 2020
  • Mapped operations and management of an election conflict program spanning 4,809 voting districts and 710 wards
  • Executed 5 provincial electoral conflict management training plans, training 320 stakeholders across 8 districts within 6 months, reducing pre-election disputes by 25%
  • Delivered provincial conflict management programs with 100% on-time delivery across 9 regions, achieving 92% participant satisfaction
  • Facilitated 12 workshops for 150+ local authorities and community structures, improving assessment scores by 25%
  • Mediated and resolved over 85% of 120+ community disputes within 15 working days, strengthening collaboration between local councilors, traditional leaders, and residents
  • Implemented a referral process for complex disputes, directing 15 cases to mediation within 48 hours, reducing resolution time by 30%
  • Facilitated cross-departmental communication, reducing reporting turnaround from 48 to 12 hours within 6 months
Democratic Governance, Education, Learning and Training Elections - Seasonal
Independent Electoral Commission (IEC)- Eastern Cape
Oct 2022 — Dec 2023
  • Designed and administered 8 customer service and election delivery training programs, upskilling 120 staff members, resulting in a 25% improvement in service response times and a 15% increase in voter satisfaction scores within 3 months
  • Oversaw three voter registration initiatives across Eastern Cape, increasing registered voters by 18% within six months
  • Compiled and submitted comprehensive training reports within 5 working days after sessions, ensuring 100% compliance with reporting standards
  • Represented the electoral team in 12+ inter-agency coordination meetings over 6 months, aligning training plans and enhancing capacity of 5 national electoral structures by 20%
Community Liaison Officer (CLO)
Etgela skills Development Solutions (Self Employed)
Aug 2024 — PresentCurrentGqeberha
  • Manage the hiring process for local workers and local subcontractors fairly and transparent. Post open jobs on boards, screen resumes and interview job seekers; Ensure adherence to labour laws
  • Nurture a positive working environment. Collaborate with other organizations, leaders and advisors. Successfully orchestrated 12 structured engagement sessions in 2025 between traditional leaders, local authorities, and community residents, resulting in 85% of 96 documented concerns receiving formal responses within four weeks, improving community trust scores by 15%
  • Designed and implemented a multi-tier leadership development program, mentorship initiative, and targeted skill-building workshops, resulting in a 35% increase in internal promotion rates, a 25% improvement in leadership competency scores (based on 360° feedback), and a 20% reduction in external hiring costs within 12 months, strengthening succession pipelines and overall workforce capabilities.
  • Plan lead, develop, coordinate and implement policies, processes, training and surveys to support the organizations human resource complianceand strategy neds
  • Maintain knowledge of trends, best practices, regulatory changesin human resources, employment law and talent management. Communicate changes in policy, practiceand resources to upper management
  • Administer, oversee and collaborate in the administration of human resources programs including but not limited to benefits and leave, disciplinary matters, boosting policy engagement opportunities by 25% annually
  • Implement policies to select and retain staff. Develop and implement policies like absence management, equal opportunities, and disciplinary procedures
  • Designed and delivered 20 interactive collaborative workshops with senior leadership to understand the organizations goals and strategy related to staffing, recruitment and retention increasing understanding of HR led initiatives by 40% within 6 months
  • Coordinated weekly and monthly reporting on 3 multi-sector local development projects improving infrastructure for 1,200 residents, educational resources for 500 learners, and health services for 800 community members within 12 months
  • Coordinated a career development event increasing youth engagement by 20%
  • Support general staff wellness and welfare. Review breakdown of tasks. Manage workers and mediate local disputes or grievances.
Skills
Strategic Planning& Policy DesignSuperior customer service & leadershipInstitutional Change Management skillsInclusive Practice & EthicsStakeholder ManagementPolicy Analysis & StrategyFacilitation & MediationCultural Competence & EmpathyCapacity building & FacilitationExcellent Communication and writingProject Management, juggling multiple projects & OrganizationFlexible growth orientatedPassionate about local governmentCurriculum ManagementManaging Membership CommunitiesTeamwork & Problem solvingParticipatory democracy, inclusion and equityEthical Leadership & GovernanceWorking in virtual settingsDiverse collaborationsConsensus building & conflict mediationProcess Design & MethodologyMeeting & Workshop ManagementPresentation & Communication
Education
Masters in Conflict Management
nelson Mandela University
Honours Democracy & Policymaking
University
  • University of Johannesburg
Advanced Certificate in Education
University
  • University of Johannesburg
Secondary Education Diploma
Cambidge College
Senior Certificate
S.E.K. Mqhayi Senior Secondary School
Certifications
Public Relations (Public Relations Institute of South Africa) (PRISA)
Exploring evidence- based policing
Developing Theories of Change
Multistakeholder Negotiations
Innovation in policing
Business Communication
Introduction to Quality Management- ISO 90001-2000
Microsoft Office Programs (Word, Excel, Powerpoint)
Understanding Police Community Support Officer (PCSO)role
Human Resource Management and Equality, Diversity and Inclusion (EDI)
Capacity and Demand Management
Applying integrated policy approaches to accelerate the 2030 Agenda
Justice, Fairness and Mediation
Project Governance & Project Management
An introduction to Public Leadership
Hybrid Working: Wellbeing and Inclusion
Business Communication in writing a SWOT analysis
Business models in Strategic Management
Health and Safety
Working in groups and teams
Collaborative problem solving for community safety
Multistakeholder Negotiations and Management
Hybrid Organizational Development
Nyukela Certificate- SMS entry
References
Ms Nohle Mohapi
Director - HR Strategy Development · Etgela Skills Development Solutions
+2782 496 8557
Lindelwa Mgwadla
Chief Training and People Development Director · ProServ SA
Former Manager
073 818 8910
Constance Mthethwa
Facilities and Business Development · South African Airways
Former Manager
083 447 4510
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