{
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  "basics": {
    "name": "LUCKY AMPAMAANI",
    "label": "WAITER | FOOD & BEVERAGE SERVICE | HOSPITALITY OPERATIONS",
    "phone": "052 297 4360",
    "summary": "Customer-focused hospitality professional with 5+ years of waiter experience across Hotel La Grand and Imperial Royal, plus 2 years of UAE operational experience with Talabat. Skilled in guest service, food and beverage service, order taking, table preparation, service coordination, hygiene, and fast-paced operations. Current Talabat experience strengthens capabilities in digital order processing, accuracy, product verification, time-sensitive fulfillment, and customer-focused service delivery. Reliable, well-presented, physically fit, and comfortable working shifts, weekends, and peak service periods.",
    "location": "Fujairah, UAE"
  },
  "work": [
    {
      "company": "Imperial Royal",
      "position": "WAITER",
      "highlights": [
        "Delivered professional table service and maintained positive guest engagement from arrival through departure.",
        "Took accurate orders, communicated special requests, coordinated with the kitchen, and monitored order progress.",
        "Served food and beverages efficiently while maintaining presentation, cleanliness, and service standards.",
        "Prepared, maintained, and replenished dining tables and service stations during normal and peak operations.",
        "Handled customer requests and complaints courteously and escalated complex matters to supervisors.",
        "Supported team members during busy periods to maintain smooth restaurant workflow and consistent guest service.",
        "Followed food safety, hygiene, sanitation, and workplace safety procedures at all times."
      ]
    },
    {
      "company": "Hotel La Grand",
      "position": "WAITER",
      "highlights": [
        "Welcomed guests, presented menus, explained food and beverage options, and supported a professional dining experience.",
        "Accurately recorded food and beverage orders and communicated special requirements to kitchen and service teams.",
        "Prepared tables with cutlery, crockery, glassware, napkins, and service items; cleared and reset tables efficiently.",
        "Served meals and beverages according to restaurant service and presentation standards.",
        "Monitored guest requirements, responded promptly to requests, and handled feedback professionally.",
        "Maintained cleanliness and hygiene of dining areas, service stations, and assigned work areas."
      ]
    },
    {
      "company": "Talabat",
      "position": "PICKER",
      "location": "United Arab Emirates",
      "highlights": [
        "Accurately pick and prepare customer orders using digital order instructions and established operating procedures.",
        "Verify product descriptions, quantities, specifications, and order details to minimize picking errors and protect order accuracy.",
        "Prioritize multiple orders against service timelines while maintaining quality, hygiene, and safe product handling.",
        "Coordinate with operational teams to resolve unavailable, damaged, or incorrect products and support timely fulfillment.",
        "Maintain organized work areas and follow workplace safety, hygiene, and quality-control procedures.",
        "Demonstrate punctuality, reliability, discipline, and strong performance during high-volume and peak operational periods."
      ]
    }
  ],
  "education": [
    {
      "institution": "",
      "degree": "Secondary / High School Education"
    }
  ],
  "skills": [
    "Food & Beverage Service",
    "Guest & Customer Service",
    "Restaurant Table Service",
    "Order Taking & Processing",
    "Table Setup & Clearing",
    "Food Presentation",
    "POS & Order Coordination",
    "Complaint Handling",
    "Food Safety & Hygiene",
    "Restaurant Cleanliness",
    "Order Accuracy & Quality Control",
    "Teamwork & Communication",
    "Time Management",
    "Fast-Paced Operations",
    "Customer Engagement",
    "Restaurant Operations",
    "Table service",
    "guest seating",
    "order taking",
    "food service",
    "beverage service",
    "table clearing",
    "table resetting",
    "service-station organization",
    "Customer Service",
    "Guest engagement",
    "active listening",
    "service recovery",
    "customer satisfaction",
    "professional communication"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Good"
    }
  ],
  "availability": {
    "status": "open"
  },
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    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "High School"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "primary": "en"
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