{
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  "basics": {
    "name": "Loster Mulaudzi",
    "label": "Call Centre Agent",
    "summary": "Dedicated and customer-focused individual with strong experience in retail and client services. Adaptable, detail-oriented, and committed to providing high-quality service in any role. Seeking a new opportunity to bring value to a professional team and grow my career in a dynamic company.",
    "location": "6728 Lekkerhoek Street, Olievenhoutbosch Ext 26, Centurion, 0175"
  },
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    {
      "company": "ALTITUDE BPO",
      "position": "Call Centre Agent",
      "current": true,
      "highlights": [
        "Handled inbound calls from customers, addressing inquiries and resolving issues promptly",
        "Provided exceptional customer service and support in a high-volume call centre environment",
        "Maintained detailed records of customer interactions and feedback to improve service quality",
        "Specialized in selling vehicle insurance, contributing to a steady increase in policy uptake"
      ]
    },
    {
      "company": "Malebo the Broker",
      "position": "Recruiter",
      "startDate": "2013",
      "endDate": "2015",
      "highlights": [
        "Recruited clients for insurance services",
        "Educated potential clients on available products",
        "Maintained a positive brand image in the community"
      ]
    },
    {
      "company": "OnePlan",
      "position": "Sales Consultant",
      "startDate": "2022-02-25",
      "endDate": "2022-03-18",
      "highlights": [
        "Promoted OnePlan product solutions to prospective clients, effectively addressing technical inquiries to accelerate the sales cycle",
        "Contributed to consistently meeting monthly sales targets by executing strategic outreach and closing high-value service contracts",
        "Managed comprehensive client records and executed systematic follow-up cadences to convert qualified leads into long-term partnerships"
      ]
    },
    {
      "company": "Pizza Baby",
      "position": "Cashier",
      "startDate": "2023",
      "endDate": "2025-05",
      "highlights": [
        "Processed customer transactions accurately and efficiently",
        "Maintained a clean, organized counter and worked well in a fast-paced environment",
        "Delivered friendly service and resolved customer issues promptly"
      ]
    }
  ],
  "education": [
    {
      "institution": "Ponti Secondary School",
      "degree": "High School",
      "endDate": "2013"
    }
  ],
  "skills": [
    "Customer Service",
    "Sales",
    "Time Management",
    "Communication",
    "Problem Solving"
  ],
  "languages": [
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      "language": "Venda",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Tsonga",
      "fluency": "Fluent"
    },
    {
      "language": "Zulu",
      "fluency": "Basic"
    }
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      "Time Management",
      "Communication",
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      "Zulu"
    ],
    "yearsOfExperience": 13,
    "seniority": "lead",
    "highestEducation": "High School"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
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    "lastModified": "2026-06-29T06:59:48.521Z",
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}