Loster Mulaudzi

Call Centre Agent

Dedicated and customer-focused individual with strong experience in retail and client services. Adaptable, detail-oriented, and committed to providing high-quality service in any role. Seeking a new opportunity to bring value to a professional team and grow my career in a dynamic company.

[email protected] +27 66 115 1895 6728 Lekkerhoek Street, Olievenhoutbosch Ext 26, Centurion, 0175

Years experience

Languages

Skills

Work Experience

Call Centre Agent

ALTITUDE BPO

Current

Handled inbound calls from customers, addressing inquiries and resolving issues promptly
Provided exceptional customer service and support in a high-volume call centre environment
Maintained detailed records of customer interactions and feedback to improve service quality
Specialized in selling vehicle insurance, contributing to a steady increase in policy uptake

Recruiter

Malebo the Broker

2013 — 2015

Recruited clients for insurance services
Educated potential clients on available products
Maintained a positive brand image in the community

Sales Consultant

OnePlan

Feb 2022 — Mar 2022

Promoted OnePlan product solutions to prospective clients, effectively addressing technical inquiries to accelerate the sales cycle
Contributed to consistently meeting monthly sales targets by executing strategic outreach and closing high-value service contracts
Managed comprehensive client records and executed systematic follow-up cadences to convert qualified leads into long-term partnerships

Cashier

Pizza Baby

2023 — May 2025

Processed customer transactions accurately and efficiently
Maintained a clean, organized counter and worked well in a fast-paced environment
Delivered friendly service and resolved customer issues promptly

Skills

Customer ServiceSalesTime ManagementCommunicationProblem Solving

Education

High School

Ponti Secondary School

Languages

Venda

Native

English

Fluent

Tsonga

Fluent

Zulu

Basic

References available upon request.