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  "basics": {
    "name": "LINVAL TAVONGA JIRI",
    "label": "Business Management Graduate",
    "summary": "Experienced Business Management graduate with a strong foundation in administrative support and customer service. Successfully maintained transaction records and reconciled receipts at Zimbabwe Foundation for Education with Production while enhancing client satisfaction as a Customer Care Agent at ABC Auctions. Committed to leveraging expertise in finance support and effective communication to drive operational efficiency and improve customer experiences. Recognized for exceptional attention to detail and a proactive approach to problem-solving.",
    "location": "7990 Cold Comfort, Harare, Zimbabwe"
  },
  "work": [
    {
      "company": "ABC Auctions",
      "position": "Customer Care Agent",
      "startDate": "2026-02",
      "highlights": [
        "Responded to customer enquiries via phone, email and in person",
        "Assisted clients with registrations, bidding, payments and collections",
        "Handled cashiering duties, received customer payments and issued receipts accurately",
        "Resolved complaints professionally",
        "Maintained customer records and collaborated with departments"
      ],
      "current": true
    },
    {
      "company": "Zimbabwe Foundation for Education with Production (ZIMFEP)",
      "position": "Administrative and Finance Assistant",
      "startDate": "2025-01",
      "endDate": "2025-12",
      "highlights": [
        "Responded to customer inquiries",
        "Performed typing, filing, copying and document preparation",
        "Maintained transaction records and reconciled receipts with vouchers",
        "Organized financial documents and supported office operations"
      ]
    }
  ],
  "education": [
    {
      "institution": "St Thomas University, Mozambique",
      "degree": "Bachelor of Business Management",
      "endDate": "2025"
    },
    {
      "institution": "Southern College Matola",
      "degree": "Grade 12",
      "endDate": "2019"
    },
    {
      "institution": "Biriiri High School",
      "degree": "Ordinary Level",
      "endDate": "2016"
    }
  ],
  "skills": [
    "Customer Service",
    "Communication",
    "Microsoft Office",
    "Administration",
    "Finance Support",
    "Cashiering",
    "Research",
    "Teamwork"
  ],
  "languages": [
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      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Portuguese",
      "fluency": "Fluent"
    },
    {
      "language": "Shona",
      "fluency": "Fluent"
    }
  ],
  "references": [
    {
      "name": "S.Matandirotya",
      "title": "Programs Manager",
      "company": "ZIMFEP",
      "email": "smatandirotya14@gmail.com",
      "phone": "+263779673790"
    }
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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    "platform": "freecv.org"
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