Liam Barlow

Sales Assistant

Experienced and highly motivated professional with a strong background in team leadership, operational responsibility, health and safety, customer service and working to procedures in busy environments. Now seeking the opportunity to retrain and develop a long-term career within the electricity and energy industry through an apprenticeship with UK Power Networks. I have extensive experience working in roles where safety, organisation, attention to detail and following established procedures are essential. As a Site Manager with Cignpost Diagnostics, I coordinated a team of around 20 staff and supported the safe and efficient operation of a busy site serving up to 600 people. I have also developed practical experience of risk assessment, incident and accident recording, COSHH documentation, staff training records and operational compliance. I am naturally curious and enjoy understanding how things work and solving problems. I am keen to develop practical and technical skills and learn from experienced colleagues. I am reliable, organised and comfortable working as part of a team, taking responsibility and working under pressure. I am particularly attracted to an apprenticeship because it would allow me to learn a skilled trade properly, gain recognised qualifications and build a long-term career while contributing to an organisation that provides an essential service.

Bexleyheath, Dartford, Kent
0+
Years experience
0
Language
0
Skills
Work Experience
Sales Assistant
River IslandBexleyheath
Oct 2022 — Present
  • Provide consistently high standards of customer service within a busy retail environment.
  • Support the day-to-day operation of the store, working effectively as part of a team.
  • Follow company procedures and operational requirements consistently.
  • Maintain a high level of organisation and attention to detail while managing multiple priorities.
  • Support colleagues using experience gained from previous management positions.
  • Assist with stock management, deliveries and general store operations.
  • Process transactions accurately and responsibly.
  • Communicate professionally with customers and colleagues and deal effectively with queries.
  • Work calmly and effectively during busy periods while maintaining expected standards.
  • Demonstrate reliability, flexibility and a willingness to support the wider team.
Site Manager
Cignpost DiagnosticsBluewater, Greenhithe, Kent
Aug 2021 — Oct 2022
  • Managed the day-to-day operation of a busy COVID-19 testing site during the pandemic
  • Supervised and coordinated a team of 20 nurses and swabbers, ensuring staff were organised and operational requirements were met.
  • Managed customer queues and site flow for up to 600 individuals to maintain an efficient and safe service.
  • Dealt professionally with customer complaints, queries and discrepancies, resolving issues promptly
  • Monitored stock levels and ensured the correct testing materials and swabs were available when required
  • Ensured completed swabs were correctly prepared and dispatched from site in a timely manner
  • Ensured the team followed relevant guidelines, procedures and compliance requirements
  • Communicated operational issues and requirements effectively with colleagues and management
  • Demonstrated strong decision-making and problem-solving skills while working under pressure
Store Manager
River IslandBexley, Kent
Sep 2020 — Jul 2021
  • Managed the day-to-day operation of the store and ensured business objectives were achieved
  • Led, supported and developed a team of 17, including allocating tasks and managing workloads.
  • Managed staffing requirements for a team of 17 and ensured appropriate team coverage.
  • Completed administrative tasks, reports and daily business documentation
  • Managed stock, deliveries, cash handling and operational procedures
  • Handled customer issues and resolved problems professionally
  • Monitored team performance and provided feedback, guidance and support
Floor Manager
River IslandBexley, Kent
Oct 2017 — Sep 2020
  • Supervised the daily activities of the team of and supported the Store Manager with operational requirements.
  • Delegated tasks and prioritised workloads to ensure efficient day-to-day operations
  • Supported staff training, development and performance management
  • Assisted with administrative duties, reporting and maintaining accurate records
  • Dealt with customer queries and resolved issues effectively
  • Supported stock management, deliveries and general store operations
Sales Assistant
River IslandGreenhithe, England, United Kingdom
Mar 2007 — Oct 2017
  • Delivered consistently high standards of customer service to 600 customers in a busy retail environment.
  • Assisted with stock management, deliveries and general store administration
  • Processed transactions accurately and followed company procedures
  • Developed strong communication and interpersonal skills through working with customers and colleagues
  • Worked effectively as part of a team while managing 20 multiple responsibilities.
Skills
• Health & Safety Awareness• Risk Assessment & Safety Procedures• Compliance & Following Procedures• Problem Solving & Decision Making• Practical Learning & Technical Curiosity• Attention to Detail• Teamwork & Communication• Leadership & Staff Coordination• Operational Organisation• Incident & Accident Recording• Staff Training Records• COSHH Records & Compliance• Stock & Equipment Management• Customer Service• Working Under Pressure• Managing Multiple Priorities• Microsoft Word, Excel, Outlook & Teams
Education
Bachelor of Science, Business, Management, Marketing, and Related Support Services
University of Canterbury
Sep 2005 — Aug 20082:1
Languages
English
Fluent
References available upon request.
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