{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "Leeshay Sheldon", "summary": "Experienced and reliable Compliance Officer with over 10 years of cross-functional experience across healthcare recruitment, regulatory compliance, customer service, and quality assurance. At Leadcare Nursing, I managed end-to-end candidate compliance pipelines for UK healthcare placements. This included conducting Right to Work verifications via the Home Office Portal, collecting and securely handling sensitive documentation, maintaining accurate CRM records, and ensuring full compliance with NHS framework requirements and internal audit standards. I have supported candidates across Northern Ireland and Scotland, building trust through professional, accurate, and timely communication while ensuring zero compliance breaches. My work is backed by previous roles in UK and US/Canadian-facing customer support, where she excelled in handling escalations, system bookings, collections, and technical troubleshooting. With a strong command of digital tools and a passion for upholding process integrity, I thrive in high-volume environments where compliance, communication, and confidentiality are essential.", "location": "Cape Town, South Africa" }, "work": [ { "company": "MedConnectEurope", "position": "Applications Processor", "startDate": "2026-07", "endDate": "2026-10", "highlights": [ "Performing final verification checks to ensure applicant documents are complete, accurate, and compliant with university admission requirements", "Updating and managing the CRM system to maintain accurate, up-to-date applicant records and track application progress", "Liaising with universities to obtain application updates, follow up on outstanding documentation, and monitor applicant progress throughout the admissions process" ] }, { "company": "Leadcare Nursing", "position": "Compliance Officer", "highlights": [ "Built and maintained strong relationships with candidates across Northern Ireland, ensuring a high level of engagement and retention", "Conducted Right to Work checks via the Home Office Portal and collected documentation in line with NHS framework requirements", "Managed sensitive candidate records, ensuring full file compliance and audit readiness at all times", "Maintained accurate CRM records using Logezy and Florence, while tracking expiring documentation through Monday.com", "Monitored KPI performance, identified risks, and reported non-compliance trends to management", "Delivered excellent candidate care through professional communication via email, phone, and WhatsApp", "Generated and analyzed reports on expired and upcoming compliance documentation", "Proactively chased outstanding and expiring compliance documents to maintain full adherence", "Supported and processed NISCC application endorsements", "Issued refunds for completed training in accordance with company policies", "Assigned mandatory training via the Healthier Business Portal and coordinated practical training bookings with external providers" ] }, { "company": "Clinical24", "position": "Compliance Officer", "endDate": "2025-06", "highlights": [ "Build and maintain strong relationships with candidates across the UK, including Northern Ireland and Scotland", "Conduct Right to Work checks using Trust ID and collect documentation aligned to NHS frameworks", "Manage sensitive candidate records, ensuring full file compliance and audit readiness", "Maintain updated CRM records using “Now We Comply” and track expiring documents", "Monitor KPI achievement, highlight risks, and report non-compliance trends to managers", "Provide excellent candidate care through professional email and phone support", "Stay updated on UK Home Office compliance guidelines" ] }, { "company": "Buildmate – Sales", "position": "Sales Consultant", "highlights": [ "Responded to product orders, queries, and invoicing requests", "Cold-called prospective customers to drive product sales" ] }, { "company": "Sigma – Oakbrook Finance (UK Company)", "position": "Customer Service Collections Agent (Voice & Chat)", "highlights": [ "Set up payment arrangements for overdue accounts", "Provided real-time support on customer loan queries via chat and phone" ] }, { "company": "Service Titan / KellyConnect (US / Canadian Company)", "position": "Customer Service Agent (Voice & Chat)", "highlights": [ "Booked appointments for home maintenance and repair services", "Managed escalated service issues for irate customers via chat", "Performed high-volume service scheduling on booking platforms" ] }, { "company": "OLX SA (Post-restructure)", "position": "Content Quality Associate", "endDate": "2022-03", "highlights": [ "Rehired after company restructure and resumed previous duties", "Screened content, liaised with users, monitored fraud" ] }, { "company": "OLX SA (Promotion)", "position": "Senior Content Quality Specialist", "highlights": [ "Trained and mentored new staff, ran workshops for development", "Led quality assurance reviews and coaching sessions", "Assisted the Team Lead with shift management and leave coordination", "Conducted disciplinary hearings and performance evaluations", "Handled team stats, presentations, and internal reporting" ] }, { "company": "OLX SA", "position": "Content Quality Associate", "highlights": [ "Monitored and screened content before it went live", "Flagged and removed fraudulent or non-compliant ads", "Responded to user queries and assisted customer service with fraud reports", "Supported moderation, QA, and reporting processes" ] }, { "company": "iiNet – Cape Town (Australian Internet Service Provider)", "position": "Inbound Tier 2 Technical Support Agent", "location": "Cape Town", "highlights": [ "Assisted with network troubleshooting, VoIP issues, and hardware diagnostics", "Supported multiple OS platforms (Windows XP to Mac OS)", "Resolved speed, browsing, and email configuration problems" ] }, { "company": "Woolworths Financial Services", "position": "Outbound Debt Collections Agent", "highlights": [ "Contacted customers regarding overdue payments", "Arranged payment terms and followed up on outstanding accounts" ] } ], "education": [ { "institution": "Tertiary Education", "degree": "National Diploma", "field": "Business Management" }, { "institution": "Secondary Education", "degree": "Grade 12 Senior Certificate" } ], "skills": [ "Right to Work checks", "document verification", "healthcare compliance", "CRM administration", "inbound/outbound communication", "fraud prevention", "customer escalation handling", "appointment booking", "training support", "quality auditing", "Time management", "attention to detail", "critical thinking", "integrity", "adaptability", "teamwork", "professionalism under pressure", "proactive problem-solving", "MS Office", "Google Suite", "Now We Comply", "Trust ID", "CRM systems", "Salesforce (basic)", "OLX moderation tools", "spreadsheets", "data presentation tools" ], "languages": [ { "language": "English", "fluency": "Fluent" } ], "certificates": [ { "name": "ICDL (International Computer Driving Licence)" }, { "name": "Naspers Dignity at Work", "issuer": "MyAcademy", "date": "2019-07" }, { "name": "The State of Artificial Intelligence", "issuer": "MyAcademy", "date": "2020-01" }, { "name": "Codes of Business Ethics and Conduct", "issuer": "MyAcademy", "date": "2020-09" }, { "name": "The Code", "issuer": "MyAcademy", "date": "2020-09" }, { "name": "6-Step Coaching Model", "issuer": "MyAcademy", "date": "2021-02" }, { "name": "Receiving Feedback from Your Employees", "issuer": "MyAcademy", "date": "2021-02" }, { "name": "Coaching after Mistakes", "issuer": "MyAcademy", "date": "2021-02" }, { "name": "Conflict Management Expectation", "issuer": "MyAcademy", "date": "2021-02" } ], "referencesMode": "on-request", "availability": { "status": "open" }, "ats": { "keywords": [ "Applications Processor", "MedConnectEurope", "Compliance Officer", "Leadcare Nursing", "Clinical24", "Sales Consultant", "Buildmate – Sales", "Customer Service Collections Agent (Voice & Chat)", "Sigma – Oakbrook Finance (UK Company)", "Customer Service Agent (Voice & Chat)", "Service Titan / KellyConnect (US / Canadian Company)", "Content Quality Associate", "OLX SA (Post-restructure)", "Senior Content Quality Specialist", "OLX SA (Promotion)", "OLX SA", "Inbound Tier 2 Technical Support Agent", "iiNet – Cape Town (Australian Internet Service Provider)", "Outbound Debt Collections Agent", "Woolworths Financial Services", "Business Management", "Right to Work checks", "document verification", "healthcare compliance", "CRM administration", "inbound/outbound communication", "fraud prevention", "customer escalation handling", "appointment booking", "training support", "quality auditing", "Time management", "attention to detail", "critical thinking", "integrity", "adaptability", "teamwork", "professionalism under pressure", "proactive problem-solving", "MS Office", "Google Suite", "Now We Comply", "Trust ID", "CRM systems", "Salesforce (basic)", "OLX moderation tools", "spreadsheets", "data presentation tools", "English", "ICDL (International Computer Driving Licence)", "Naspers Dignity at Work", "The State of Artificial Intelligence", "Codes of Business Ethics and Conduct", "The Code", "6-Step Coaching Model", "Receiving Feedback from Your Employees", "Coaching after Mistakes", "Conflict Management Expectation" ], "yearsOfExperience": 0, "seniority": "mid", "highestEducation": "Diploma" }, "verification": { "email": true, "platform": "freecv.org" }, "i18n": { "primary": "en" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/leeshay-sheldon/cv.json", "lastModified": "2026-10-26T09:40:45.361Z", "generator": "FreeCV.org" } }