Experienced and reliable Compliance Officer with over 10 years of cross-functional experience across healthcare recruitment, regulatory compliance, customer service, and quality assurance. At Leadcare Nursing, I managed end-to-end candidate compliance pipelines for UK healthcare placements. This included conducting Right to Work verifications via the Home Office Portal, collecting and securely handling sensitive documentation, maintaining accurate CRM records, and ensuring full compliance with NHS framework requirements and internal audit standards. I have supported candidates across Northern Ireland and Scotland, building trust through professional, accurate, and timely communication while ensuring zero compliance breaches. My work is backed by previous roles in UK and US/Canadian-facing customer support, where she excelled in handling escalations, system bookings, collections, and technical troubleshooting. With a strong command of digital tools and a passion for upholding process integrity, I thrive in high-volume environments where compliance, communication, and confidentiality are essential.