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    "name": "Lee Harvey M. Garcia",
    "label": "Training Supervisor for Facilities",
    "summary": "To be able to handle a progressive responsibility of providing knowledge and skills for the company's further\nimprovement in its growth and expansion.",
    "location": "Abraj Al Mamzar,Dubai UAE"
  },
  "work": [
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      "company": "Serco Dubai Metro /Dubai UAE",
      "position": "Station Agent",
      "startDate": "2018-10",
      "endDate": "2019-11",
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        "Monitored and maintained station operational status ensuring passenger safety and comfort",
        "Handled customer matters tactfully following organizational procedures",
        "Provided safe, secure, and comfortable metro journeys in collaboration with Passenger Service Manager",
        "Provided ticket sales, train services information, and responded to passenger enquiries",
        "Carried out controlled/uncontrolled/emergency evacuation of passengers",
        "Monitored and controlled fare gate directions according to passenger flows and emergencies"
      ]
    },
    {
      "company": "Serco Dubai Metro /Keolis MHIDubai UAE",
      "position": "Assistant Station Master- Train Attendant",
      "startDate": "2019-11",
      "endDate": "2022-03",
      "highlights": [
        "Supported passenger services delivering safe, reliable, customer-focused metro service",
        "Drove trains manually during emergencies and critical situations",
        "Completed training in communication, rolling stock basics, and train operations",
        "Ensured safety of passengers and staff in manual and automatic train operations",
        "Provided assistance to passengers, especially those with special accessibility needs",
        "Performed operational and emergency duties as required",
        "Assisted Station Master with passenger complaints and contractor bookings"
      ]
    },
    {
      "company": "Serco Dubai Metro /Keolis MHIDubai UAE",
      "position": "Depot Train Driver",
      "startDate": "2020-05",
      "endDate": "2022-03",
      "highlights": [
        "Executed depot layout management for seamless operations with zero safety incidents",
        "Optimized depot operations, reducing inbound/outbound processing time by 20%",
        "Successfully controlled train movements via hand signals during critical timings",
        "Achieved reliable communication metrics with depot/train controllers, maintaining operational continuity",
        "Successfully reset emergency equipment, ensuring swift return to service"
      ]
    },
    {
      "company": "Serco Dubai Metro /Keolis MHI Dubai UAE",
      "position": "Train Crew Competency Assessor (Competency Management System)",
      "startDate": "2020-03",
      "endDate": "2022-03",
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        "Undertook assessments in line with CMS assessment plans and competencies",
        "Mentored staff to improve skills, knowledge, and overall competence",
        "Identified risks and reported inconsistencies in training and performance to CMS Coordinator",
        "Reported incidents/accidents affecting CMS requirements",
        "Judged staff performance and improved substandard performance in conjunction with line managers",
        "Maintained occupational and assessor competence with timely record updates"
      ]
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      "company": "Keolis MHI Dubai Metro",
      "position": "Station Master",
      "startDate": "2022-04",
      "current": true,
      "highlights": [
        "Monitor and maintain station operational status to ensure safety and comfort of passenger movement",
        "Carry out controlled/uncontrolled/emergency evacuation of passengers",
        "Control and mitigate overcrowding in stations and platforms to manage passenger flows orderly",
        "Deliver essential messages via audio or visual means in a timely and clear manner",
        "Provide ticket sales and train services information, responding effectively to passenger enquiries"
      ]
    }
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  "education": [
    {
      "institution": "University of La Salette Santiago City, Isabela, Philippines",
      "degree": "Bachelor of Science",
      "field": "Hotel and Restaurant Management",
      "startDate": "2010",
      "endDate": "2014"
    },
    {
      "institution": "Cauayan National High School Cauayan City , Isabela",
      "degree": "",
      "startDate": "2002",
      "endDate": "2006"
    }
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    "Manager-employee Relationship",
    "AED competent",
    "Lineside PIC",
    "Train the Trainer (Key Instructor)"
  ],
  "awards": [
    {
      "title": "5 Star station of the month",
      "awarder": "Dubai Metro"
    },
    {
      "title": "5 Star Station of the year 1st runner up",
      "awarder": "Dubai Metro"
    },
    {
      "title": "Certificate of appreciation in contributing the launching of Route 2020",
      "awarder": "Dubai EXPO 2020 Line"
    },
    {
      "title": "Nominated for employee of the month due to train evacuation accessing the train from walkway"
    }
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