Lee Harvey M. Garcia

Training Supervisor for Facilities

To be able to handle a progressive responsibility of providing knowledge and skills for the company's further improvement in its growth and expansion.

[email protected] +971 561826882 Abraj Al Mamzar,Dubai UAE
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Skills
Work Experience
Station Agent
Serco Dubai Metro /Dubai UAE
Oct 2018 — Nov 2019
  • Monitored and maintained station operational status ensuring passenger safety and comfort
  • Handled customer matters tactfully following organizational procedures
  • Provided safe, secure, and comfortable metro journeys in collaboration with Passenger Service Manager
  • Provided ticket sales, train services information, and responded to passenger enquiries
  • Carried out controlled/uncontrolled/emergency evacuation of passengers
  • Monitored and controlled fare gate directions according to passenger flows and emergencies
Assistant Station Master- Train Attendant
Serco Dubai Metro /Keolis MHIDubai UAE
Nov 2019 — Mar 2022
  • Supported passenger services delivering safe, reliable, customer-focused metro service
  • Drove trains manually during emergencies and critical situations
  • Completed training in communication, rolling stock basics, and train operations
  • Ensured safety of passengers and staff in manual and automatic train operations
  • Provided assistance to passengers, especially those with special accessibility needs
  • Performed operational and emergency duties as required
  • Assisted Station Master with passenger complaints and contractor bookings
Depot Train Driver
Serco Dubai Metro /Keolis MHIDubai UAE
May 2020 — Mar 2022
  • Executed depot layout management for seamless operations with zero safety incidents
  • Optimized depot operations, reducing inbound/outbound processing time by 20%
  • Successfully controlled train movements via hand signals during critical timings
  • Achieved reliable communication metrics with depot/train controllers, maintaining operational continuity
  • Successfully reset emergency equipment, ensuring swift return to service
Train Crew Competency Assessor (Competency Management System)
Serco Dubai Metro /Keolis MHI Dubai UAE
Mar 2020 — Mar 2022
  • Undertook assessments in line with CMS assessment plans and competencies
  • Mentored staff to improve skills, knowledge, and overall competence
  • Identified risks and reported inconsistencies in training and performance to CMS Coordinator
  • Reported incidents/accidents affecting CMS requirements
  • Judged staff performance and improved substandard performance in conjunction with line managers
  • Maintained occupational and assessor competence with timely record updates
Station Master
Keolis MHI Dubai Metro
Apr 2022 — PresentCurrent
  • Monitor and maintain station operational status to ensure safety and comfort of passenger movement
  • Carry out controlled/uncontrolled/emergency evacuation of passengers
  • Control and mitigate overcrowding in stations and platforms to manage passenger flows orderly
  • Deliver essential messages via audio or visual means in a timely and clear manner
  • Provide ticket sales and train services information, responding effectively to passenger enquiries
Skills
Emergency First Aid Training (EFAT)Leadership ManagementManager-employee RelationshipAED competentLineside PICTrain the Trainer (Key Instructor)
Education
Bachelor of Science, Hotel and Restaurant Management
University of La Salette Santiago City, Isabela, Philippines
2010 — 2014
Cauayan National High School Cauayan City , Isabela
2002 — 2006
Training Attended
Emergency First Aid Training (EFAT)
Dubai UAE
Leadership Management
Manager-employee Relationship
AED competent
Lineside PIC
Train the Trainer (Key Instructor)
Certificates and Awards
5 Star station of the month
Dubai Metro
5 Star Station of the year 1st runner up
Dubai Metro
Certificate of appreciation in contributing the launching of Route 2020
Dubai EXPO 2020 Line
Nominated for employee of the month due to train evacuation accessing the train from walkway