{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Laura Rémy",
    "label": "Virtual Assistant | Back-Office & Customer Support Specialist",
    "email": "laura.remy.1998@gmail.com",
    "summary": "Bilingual and versatile professional with over 5 years of experience in international environments (Allianz, Global Excel Management). Specialized in Virtual Assistance, Back-Office Management, Data Entry, and Customer Support (Email / Chat / Phone). Highly organized, self-driven, and adaptable, I excel at managing executive calendars, handling inbox overflow, maintaining clean databases, and resolving complex customer queries to ensure smooth and efficient remote operations.",
    "location": "Roches-Brunes, Mauritius"
  },
  "work": [
    {
      "company": "Global Excel Mnagement Ltd",
      "position": "Employee Development Coach & Back Office Administrator",
      "startDate": "2025-01",
      "endDate": "2025-12",
      "highlights": [
        "Planned, scheduled, and organized skill development workshops and sessions.",
        "Managed administrative tracking, monitored team performance, and generated activity reports using MS Excel.",
        "Designed presentation decks and maintained detailed follow-ups on learning pathways."
      ]
    },
    {
      "company": "Allianz Services Mauritius",
      "position": "Training Specialist",
      "startDate": "2021-01",
      "endDate": "2024-12",
      "highlights": [
        "Managed training schedules, logistical organization, and administrative workflows for employee programs.",
        "Processed and maintained strict administrative oversight on internal training requests.",
        "Conducted data entry, updating, and quality assurance for employee records within the database."
      ]
    },
    {
      "company": "Allianz Services Mauritius",
      "position": "Customer Service Representative & Email Support",
      "startDate": "2018-01",
      "endDate": "2020-12",
      "highlights": [
        "Handled incoming customer queries, complex escalations, and challenging communications via email and phone with professionalism and empathy.",
        "Performed real-time data entry and updated customer profiles in the CRM system.",
        "Provided tailored solutions to boost customer satisfaction and long-term retention."
      ]
    },
    {
      "company": "CCA International",
      "position": "Commercial Tele advisor & Data Entry Operator",
      "startDate": "2014-11",
      "endDate": "2014-12",
      "highlights": [
        "Accurately entered and updated customer information in the central database.",
        "Promoted company products and services, handled customer objections, and supported account management"
      ]
    }
  ],
  "education": [
    {
      "institution": "Open University of Mauritius",
      "degree": "Foundation Course",
      "endDate": "2025"
    },
    {
      "institution": "Bhujoharry College",
      "degree": "Higher School Certificate (GCE Award)",
      "endDate": "2017"
    },
    {
      "institution": "BPS College",
      "degree": "School Certificate",
      "endDate": "2014"
    },
    {
      "institution": "Alliance Française",
      "degree": "Certificate of Merit",
      "endDate": "2011"
    }
  ],
  "skills": [
    "Virtual Assistance & Operations",
    "Back-Office & Data Entry",
    "Customer Care & Email Support",
    "Training & Coaching",
    "Microsoft Office",
    "Remote Collaboration",
    "Support & CRM"
  ],
  "languages": [
    {
      "language": "French",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Employee Development Coach & Back Office Administrator",
      "Global Excel Mnagement Ltd",
      "Training Specialist",
      "Allianz Services Mauritius",
      "Customer Service Representative & Email Support",
      "Commercial Tele advisor & Data Entry Operator",
      "CCA International",
      "Virtual Assistance & Operations",
      "Back-Office & Data Entry",
      "Customer Care & Email Support",
      "Training & Coaching",
      "Microsoft Office",
      "Remote Collaboration",
      "Support & CRM",
      "French",
      "English"
    ],
    "yearsOfExperience": 12,
    "seniority": "lead",
    "highestEducation": "Certificate"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/laura-rmy/cv.json",
    "lastModified": "2026-08-05T10:17:28.141Z",
    "generator": "FreeCV.org"
  }
}