Laura Rémy

Virtual Assistant | Back-Office & Customer Support Specialist

Bilingual and versatile professional with over 5 years of experience in international environments (Allianz, Global Excel Management). Specialized in Virtual Assistance, Back-Office Management, Data Entry, and Customer Support (Email / Chat / Phone). Highly organized, self-driven, and adaptable, I excel at managing executive calendars, handling inbox overflow, maintaining clean databases, and resolving complex customer queries to ensure smooth and efficient remote operations.

[email protected] Roches-Brunes, Mauritius
0+
Years experience
0
Languages
0
Skills
Work Experience
Employee Development Coach & Back Office Administrator
Global Excel Mnagement Ltd
Jan 2025 — Dec 2025
  • Planned, scheduled, and organized skill development workshops and sessions.
  • Managed administrative tracking, monitored team performance, and generated activity reports using MS Excel.
  • Designed presentation decks and maintained detailed follow-ups on learning pathways.
Training Specialist
Allianz Services Mauritius
Jan 2021 — Dec 2024
  • Managed training schedules, logistical organization, and administrative workflows for employee programs.
  • Processed and maintained strict administrative oversight on internal training requests.
  • Conducted data entry, updating, and quality assurance for employee records within the database.
Customer Service Representative & Email Support
Allianz Services Mauritius
Jan 2018 — Dec 2020
  • Handled incoming customer queries, complex escalations, and challenging communications via email and phone with professionalism and empathy.
  • Performed real-time data entry and updated customer profiles in the CRM system.
  • Provided tailored solutions to boost customer satisfaction and long-term retention.
Commercial Tele advisor & Data Entry Operator
CCA International
Nov 2014 — Dec 2014
  • Accurately entered and updated customer information in the central database.
  • Promoted company products and services, handled customer objections, and supported account management
Skills
Virtual Assistance & OperationsBack-Office & Data EntryCustomer Care & Email SupportTraining & CoachingMicrosoft OfficeRemote CollaborationSupport & CRM
Education
Foundation Course
Open University of Mauritius
Higher School Certificate (GCE Award)
Bhujoharry College
School Certificate
BPS College
Certificate of Merit
Alliance Française
Languages
French
Native
English
Fluent
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