{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Latifa Lunzala",
    "label": "Customer service",
    "email": "latifalunzala@hotmail.com",
    "summary": "Former nurse of 9 years with experience in communications. A year of customer service. My former jobs have always centered the helping of others. My years of experience in the medical field have helped me hone versatile skills that are applicable in vast area of scenarios.",
    "location": "Lisbon, Portugal "
  },
  "work": [
    {
      "company": "Concentrix",
      "position": "Costumer service agent",
      "location": "Lisbon, Portugal",
      "startDate": "2025-08",
      "current": true
    },
    {
      "company": "Buro Nexus",
      "position": "Nurse",
      "location": "Nijmegen, the Netherlands",
      "startDate": "2023-05",
      "endDate": "2025-07"
    },
    {
      "company": "BVNG",
      "position": "Nurse",
      "location": "Apeldoorn",
      "startDate": "2021-03",
      "endDate": "2023-06"
    }
  ],
  "education": [
    {
      "institution": "Roc Midden Nederland",
      "degree": "Associate degree",
      "field": "Verzorgende IG/ Maatschapelijke zorg",
      "startDate": "2018",
      "endDate": "2020"
    }
  ],
  "skills": [
    "Adaptability",
    "Great at team work",
    "Time management",
    "Empathy",
    "Emotional intelligence",
    "Conflict resolution",
    "Data analysis",
    "Microsoft"
  ],
  "languages": [
    {
      "language": "French",
      "fluency": "Intermediate"
    },
    {
      "language": "Lingala",
      "fluency": "Intermediate"
    },
    {
      "language": "Dutch",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Native"
    }
  ],
  "availability": {
    "status": "open",
    "locations": [
      "Lisbon",
      "Anywhere"
    ],
    "workType": [
      "remote"
    ],
    "employmentType": [
      "part-time",
      "full-time",
      "contract"
    ],
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Costumer service agent",
      "Concentrix",
      "Nurse",
      "Buro Nexus",
      "BVNG",
      "Verzorgende IG/ Maatschapelijke zorg",
      "Adaptability",
      "Great at team work",
      "Time management",
      "Empathy",
      "Emotional intelligence",
      "Conflict resolution",
      "Data analysis",
      "Microsoft",
      "French",
      "Lingala",
      "Dutch",
      "English",
      "Customer service"
    ],
    "yearsOfExperience": 6,
    "seniority": "senior",
    "highestEducation": "Associate's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/latifa/cv.json",
    "lastModified": "2026-09-01T16:49:12.031Z",
    "generator": "FreeCV.org"
  }
}