{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "LaTasse Thompson",
    "label": "Remote Customer Service & Sales Professional",
    "summary": "Dynamic and results-driven remote customer service and sales professional with over 10 years of experience in inbound and outbound call centers. Skilled at building client relationships, exceeding sales targets, and delivering exceptional customer support. Experienced team leader with a proven track record of coaching and motivating remote agents to achieve performance goals. Highly proficient with Salesforce, Genesys Cloud, and multiple CRM platforms, with strong problem-solving and organizational abilities. Recognized for adaptability, leadership, and commitment to driving customer satisfaction and business growth.",
    "location": "Herndon, VA 20170"
  },
  "work": [
    {
      "company": "Lifeline Screening",
      "position": "Customer Service & Sales Agent",
      "location": "Remote",
      "startDate": "2025-03",
      "endDate": "2025-06",
      "highlights": [
        "Handled 35-45 inbound calls per shift, collecting health information and educating customers on preventive screenings",
        "Used consultative sales techniques to recommend services, schedule appointments, and process payments",
        "Achieved and exceeded daily performance goals in sales conversions and customer satisfaction"
      ]
    },
    {
      "company": "Salelytics",
      "position": "Inbound Sales Representative",
      "location": "Remote",
      "startDate": "2024-07",
      "endDate": "2024-11",
      "highlights": [
        "Guided small business owners in selecting the right credit card products based on needs, goals, and budget",
        "Consistently converted inbound calls into applications, meeting or exceeding sales goals",
        "Maintained compliance with company and department policies while building customer trust"
      ]
    },
    {
      "company": "Public Storage",
      "position": "Sales & Customer Support Specialist",
      "location": "Remote",
      "startDate": "2023-05",
      "endDate": "2024-04",
      "highlights": [
        "Assisted customers with selecting storage units tailored to their location, needs, and budget",
        "Processed secure payments and completed rental agreements",
        "Provided exceptional support, resulting in strong customer satisfaction"
      ]
    },
    {
      "company": "Mutual of Omaha",
      "position": "Enrollment Specialist",
      "location": "Remote",
      "startDate": "2022-11",
      "endDate": "2023-02",
      "highlights": [
        "Handled 30-60 inbound calls daily, assisting members with new insurance enrollments",
        "Referred eligible customers to licensed agents and ensured a seamless enrollment process",
        "Consistently met daily sales and performance targets"
      ]
    },
    {
      "company": "Wayfair",
      "position": "Sales Agent / Business Development Representative",
      "location": "Remote",
      "startDate": "2020-10",
      "endDate": "2022-01",
      "highlights": [
        "Assisted retail customers with orders and account issues, resolving inquiries quickly and effectively",
        "Promoted to Wayfair Professional team in June 2021, managing outbound B2B sales calls",
        "Built strong relationships with business clients by identifying needs and offering tailored solutions"
      ]
    },
    {
      "company": "TeleTech (TTEC)",
      "position": "Team Leader",
      "location": "Remote",
      "startDate": "2012-08",
      "endDate": "2016-01",
      "highlights": [
        "Managed 40-50 remote agents on the Intuit program, providing daily coaching and performance tracking",
        "Improved team KPIs by motivating agents, resolving performance gaps, and streamlining operations",
        "Recognized with two back-to-back Values in Action Awards for outstanding leadership"
      ]
    }
  ],
  "education": [
    {
      "institution": "Armwood Senior High",
      "degree": "High school diploma",
      "endDate": "1990",
      "score": "3.0"
    },
    {
      "institution": "Armwood Senior High",
      "degree": "Diploma",
      "endDate": "1994",
      "score": "3.0"
    }
  ],
  "skills": [
    "Citrix",
    "Team Leadership",
    "Data entry",
    "Salesforce",
    "Genesys Cloud",
    "Communication skills",
    "Customer retention",
    "Google Workspace",
    "Time management",
    "Microsoft Office",
    "Customer service",
    "Microsoft Teams",
    "Problem-solving"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Customer Service & Sales Agent",
      "Lifeline Screening",
      "Inbound Sales Representative",
      "Salelytics",
      "Sales & Customer Support Specialist",
      "Public Storage",
      "Enrollment Specialist",
      "Mutual of Omaha",
      "Sales Agent / Business Development Representative",
      "Wayfair",
      "Team Leader",
      "TeleTech (TTEC)",
      "Citrix",
      "Team Leadership",
      "Data entry",
      "Salesforce",
      "Genesys Cloud",
      "Communication skills",
      "Customer retention",
      "Google Workspace",
      "Time management",
      "Microsoft Office",
      "Customer service",
      "Microsoft Teams",
      "Problem-solving",
      "English",
      "Remote Customer Service & Sales Professional"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/latasse-thompson/cv.json",
    "lastModified": "2026-08-23T21:41:42.907Z",
    "generator": "FreeCV.org"
  }
}