LaTasse Thompson

Remote Customer Service & Sales Professional

Dynamic and results-driven remote customer service and sales professional with over 10 years of experience in inbound and outbound call centers. Skilled at building client relationships, exceeding sales targets, and delivering exceptional customer support. Experienced team leader with a proven track record of coaching and motivating remote agents to achieve performance goals. Highly proficient with Salesforce, Genesys Cloud, and multiple CRM platforms, with strong problem-solving and organizational abilities. Recognized for adaptability, leadership, and commitment to driving customer satisfaction and business growth.

Herndon, VA 20170

Language

Skills

Work Experience

Customer Service & Sales Agent

Lifeline Screening

Mar 2025 — Jun 2025Remote

Handled 35-45 inbound calls per shift, collecting health information and educating customers on preventive screenings
Used consultative sales techniques to recommend services, schedule appointments, and process payments
Achieved and exceeded daily performance goals in sales conversions and customer satisfaction

Inbound Sales Representative

Salelytics

Jul 2024 — Nov 2024Remote

Guided small business owners in selecting the right credit card products based on needs, goals, and budget
Consistently converted inbound calls into applications, meeting or exceeding sales goals
Maintained compliance with company and department policies while building customer trust

Sales & Customer Support Specialist

Public Storage

May 2023 — Apr 2024Remote

Assisted customers with selecting storage units tailored to their location, needs, and budget
Processed secure payments and completed rental agreements
Provided exceptional support, resulting in strong customer satisfaction

Enrollment Specialist

Mutual of Omaha

Nov 2022 — Feb 2023Remote

Handled 30-60 inbound calls daily, assisting members with new insurance enrollments
Referred eligible customers to licensed agents and ensured a seamless enrollment process
Consistently met daily sales and performance targets

Sales Agent / Business Development Representative

Wayfair

Oct 2020 — Jan 2022Remote

Assisted retail customers with orders and account issues, resolving inquiries quickly and effectively
Promoted to Wayfair Professional team in June 2021, managing outbound B2B sales calls
Built strong relationships with business clients by identifying needs and offering tailored solutions

Team Leader

TeleTech (TTEC)

Aug 2012 — Jan 2016Remote

Managed 40-50 remote agents on the Intuit program, providing daily coaching and performance tracking
Improved team KPIs by motivating agents, resolving performance gaps, and streamlining operations
Recognized with two back-to-back Values in Action Awards for outstanding leadership

Skills

CitrixTeam LeadershipData entrySalesforceGenesys CloudCommunication skillsCustomer retentionGoogle WorkspaceTime managementMicrosoft OfficeCustomer serviceMicrosoft TeamsProblem-solving

Education

High school diploma

Armwood Senior High

3.0 / 4.0

Diploma

Armwood Senior High

3.0 / 4.0

Languages

English

Native