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    "name": "KUTLWANO EUPHENIA NKETU",
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      "position": "Site Administrator",
      "startDate": "2012",
      "endDate": "2013",
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        "Delivered excellent customer service and administrative support",
        "Resolved customer queries efficiently while maintaining quality standards",
        "Worked collaboratively to achieve team and business objectives"
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      "company": "Xoha Constructions",
      "position": "Administrator",
      "startDate": "2014",
      "endDate": "2016",
      "highlights": [
        "Delivered excellent customer service and administrative support",
        "Resolved customer queries efficiently while maintaining quality standards",
        "Worked collaboratively to achieve team and business objectives"
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    {
      "company": "Carlson Wagonlit Travel",
      "position": "Travel Consultant",
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      "endDate": "2017",
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        "Delivered excellent customer service and administrative support",
        "Resolved customer queries efficiently while maintaining quality standards",
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      "position": "Customer Service Consultant",
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      "endDate": "2018",
      "highlights": [
        "Delivered excellent customer service and administrative support",
        "Resolved customer queries efficiently while maintaining quality standards",
        "Worked collaboratively to achieve team and business objectives"
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    {
      "company": "BidAir Services",
      "position": "Check-in Agent",
      "startDate": "2018",
      "endDate": "2019",
      "highlights": [
        "Delivered excellent customer service and administrative support",
        "Resolved customer queries efficiently while maintaining quality standards",
        "Worked collaboratively to achieve team and business objectives"
      ]
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    {
      "company": "NAS Colossal",
      "position": "Check-in Agent",
      "startDate": "2022",
      "highlights": [
        "Delivered excellent customer service and administrative support",
        "Resolved customer queries efficiently while maintaining quality standards",
        "Worked collaboratively to achieve team and business objectives"
      ]
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    {
      "company": "WesBank",
      "position": "Customer Service Consultant",
      "startDate": "2024",
      "endDate": "2025",
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        "Delivered excellent customer service and administrative support",
        "Resolved customer queries efficiently while maintaining quality standards",
        "Worked collaboratively to achieve team and business objectives"
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      "institution": "Future Flyers Academy",
      "degree": "CAA Licence",
      "startDate": "2019"
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      "institution": "BID Travel Academy/Travelport",
      "degree": "National Certificate in Travel & Tourism",
      "startDate": "2012",
      "endDate": "2013"
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    {
      "institution": "Matseliso Secondary School",
      "degree": "Matric",
      "endDate": "2010"
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    {
      "institution": "SETA",
      "degree": "Information Technology (Technical Support), NQF Level 4",
      "startDate": "2022"
    }
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      "fluency": "Fluent"
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      "fluency": "Fluent"
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    {
      "name": "Lawrence Makume",
      "title": "Senior Site Administrator",
      "company": "Boitshoko Roads Surfacing & Civil Works",
      "relationship": "Former Manager",
      "phone": "0735864813"
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    "yearsOfExperience": 15,
    "seniority": "lead",
    "highestEducation": "Certificate"
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