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  "basics": {
    "name": "KUNDAI MBOTO",
    "label": "ICT Applications Development & Support Analyst",
    "summary": "Results driven IT Systems Analyst and Support Specialist with a Bachelor’s degree in Computer Information Systems and hands on experience in enterprise systems support, MIS reporting, database management, and technical troubleshooting. Skilled in supporting mission-critical applications, ensuring system uptime, data integrity, and user support in fast-paced environments. Experienced in system UAT testing and deployment, SQL reporting, banking technologies, and ICT infrastructure support. Strong problem-solving ability with a passion for continuous learning and technology driven solutions.",
    "location": "Harare, Mt Pleasant"
  },
  "work": [
    {
      "company": "Old Mutual Zimbabwe",
      "position": "ICT Applications Development & Support Analyst",
      "startDate": "2025-08",
      "current": true,
      "highlights": [
        "Analyze business and system requirements for enterprise banking platforms (Temenos T24 R24, Sybrin, Corona SmartStream, IFRS9) translating stakeholder needs into technical specifications.",
        "Lead root-cause investigation of system and transaction discrepancies, coordinating with vendors and internal teams to resolve high impact issues.",
        "Conduct data analysis and validation using SQL Server Management Studio and Oracle SQL Developer to support regulatory reporting, including RBZ AML compliance submissions."
      ]
    },
    {
      "company": "Old Mutual Zimbabwe",
      "position": "ICT Applications Development & Support Graduate Trainee",
      "startDate": "2024-03",
      "endDate": "2025-07",
      "highlights": [
        "Provide first-line technical support for enterprise banking systems including Temenos T24 (R24), Sybrin, OFSAA, and Corona.",
        "Troubleshoot system errors, login failures, and data processing issues to ensure operational stability.",
        "Supported banking system operations during the ZIG Currency Conversion Project, ensuring compliance with regulatory requirements.",
        "Develop and deploy scripts across test and production environments to automate processes and improve system performance.",
        "Execute SQL queries using SQL Server Management Studio for data extraction, validation, and reporting.",
        "Investigate system and transaction issues to ensure data accuracy and integrity.",
        "Manage secure file transfers between internal and external systems using WinSCP."
      ]
    },
    {
      "company": "Innovative Technologies",
      "position": "ICT Hardware & Software Technician",
      "startDate": "2024-01",
      "endDate": "2024-03",
      "highlights": [
        "Installed, configured, and maintained computer systems, routers, phones, and CCTV infrastructure.",
        "Provided on-site hardware and software support to resolve technical faults and minimize downtime.",
        "Configured and monitored network connectivity through router installation and maintenance.",
        "Supported system performance through troubleshooting and preventive maintenance."
      ]
    },
    {
      "company": "Old Mutual & CABS Bank",
      "position": "ICT Intern – Banking Systems Support",
      "startDate": "2022-01",
      "endDate": "2022-12",
      "highlights": [
        "Provided technical support for Temenos T24 core banking system issues.",
        "Managed servers, virtual machines, and operating systems.",
        "Performed user account creation, access control, and system security administration.",
        "Resolved helpdesk tickets and escalated complex issues to technical teams.",
        "Supported company-wide software deployment and system updates."
      ]
    }
  ],
  "education": [
    {
      "institution": "Africa University",
      "degree": "Bachelor of Science",
      "field": "Computer Information Systems",
      "startDate": "2019",
      "endDate": "2023"
    },
    {
      "institution": "Hilbright Science College",
      "degree": "A-Level Cambridge",
      "startDate": "2017",
      "endDate": "2018"
    },
    {
      "institution": "Hilbright Science College",
      "degree": "O-Level Cambridge",
      "startDate": "2013",
      "endDate": "2016"
    }
  ],
  "skills": [
    "Technical Support & Troubleshooting (L1 Support)",
    "MIS Reporting & Data Analysis",
    "System Monitoring & Performance Support",
    "Application Support & Maintenance",
    "Data Integrity & Validation",
    "System Deployment & Configuration",
    "Database Management & SQL Reporting",
    "User Access & Security Management",
    "Network & Infrastructure Support",
    "File Transfer & Systems Integration"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
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      "language": "Shona",
      "fluency": "Native"
    }
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  "certificates": [
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      "name": "IBM Cloud Essentials"
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    {
      "name": "Google Data Analystics"
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      "name": "IBM SQL 101"
    },
    {
      "name": "Class 4 Drivers License"
    }
  ],
  "references": [
    {
      "name": "Ms. Sibanda, Dean, CBPLG – Africa University",
      "email": "deancbplg@africau.edu",
      "phone": "+263 712 741 470"
    },
    {
      "name": "Tapiwa Mukori, Chief Executive Officer, Innovative Technologies",
      "phone": "+263 772 779 229"
    },
    {
      "name": "Tymon Chikosi, Lead Systems Analyst – Application Support & Development, Old Mutual",
      "email": "tymonc@oldmutual.co.zw",
      "phone": "+263 779060940"
    },
    {
      "name": "Anold Nkomo, Lead Systems Analyst – Application Support & Development, Old Mutual",
      "email": "anoldn@oldmutual.co.zw",
      "phone": "+263 772678790"
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    },
    {
      "name": "Tapiwa Mukori, Chief Executive Officer, Innovative Technologies"
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      "name": "Tymon Chikosi, Lead Systems Analyst – Application Support & Development, Old Mutual"
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