KUNDAI MBOTO

ICT Applications Development & Support Analyst

Results driven IT Systems Analyst and Support Specialist with a Bachelor’s degree in Computer Information Systems and hands on experience in enterprise systems support, MIS reporting, database management, and technical troubleshooting. Skilled in supporting mission-critical applications, ensuring system uptime, data integrity, and user support in fast-paced environments. Experienced in system UAT testing and deployment, SQL reporting, banking technologies, and ICT infrastructure support. Strong problem-solving ability with a passion for continuous learning and technology driven solutions.

Harare, Mt Pleasant
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Languages
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Skills
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Certifications
Work Experience
ICT Applications Development & Support Analyst
Old Mutual Zimbabwe
Aug 2025 — Present
  • Analyze business and system requirements for enterprise banking platforms (Temenos T24 R24, Sybrin, Corona SmartStream, IFRS9) translating stakeholder needs into technical specifications.
  • Lead root-cause investigation of system and transaction discrepancies, coordinating with vendors and internal teams to resolve high impact issues.
  • Conduct data analysis and validation using SQL Server Management Studio and Oracle SQL Developer to support regulatory reporting, including RBZ AML compliance submissions.
ICT Applications Development & Support Graduate Trainee
Old Mutual Zimbabwe
Mar 2024 — Jul 2025
  • Provide first-line technical support for enterprise banking systems including Temenos T24 (R24), Sybrin, OFSAA, and Corona.
  • Troubleshoot system errors, login failures, and data processing issues to ensure operational stability.
  • Supported banking system operations during the ZIG Currency Conversion Project, ensuring compliance with regulatory requirements.
  • Develop and deploy scripts across test and production environments to automate processes and improve system performance.
  • Execute SQL queries using SQL Server Management Studio for data extraction, validation, and reporting.
  • Investigate system and transaction issues to ensure data accuracy and integrity.
  • Manage secure file transfers between internal and external systems using WinSCP.
ICT Hardware & Software Technician
Innovative Technologies
Jan 2024 — Mar 2024
  • Installed, configured, and maintained computer systems, routers, phones, and CCTV infrastructure.
  • Provided on-site hardware and software support to resolve technical faults and minimize downtime.
  • Configured and monitored network connectivity through router installation and maintenance.
  • Supported system performance through troubleshooting and preventive maintenance.
ICT Intern – Banking Systems Support
Old Mutual & CABS Bank
Jan 2022 — Dec 2022
  • Provided technical support for Temenos T24 core banking system issues.
  • Managed servers, virtual machines, and operating systems.
  • Performed user account creation, access control, and system security administration.
  • Resolved helpdesk tickets and escalated complex issues to technical teams.
  • Supported company-wide software deployment and system updates.
Skills
Technical Support & Troubleshooting (L1 Support)MIS Reporting & Data AnalysisSystem Monitoring & Performance SupportApplication Support & MaintenanceData Integrity & ValidationSystem Deployment & ConfigurationDatabase Management & SQL ReportingUser Access & Security ManagementNetwork & Infrastructure SupportFile Transfer & Systems Integration
Education
Bachelor of Science, Computer Information Systems
Africa University
2019 — 2023
A-Level Cambridge
Hilbright Science College
2017 — 2018
O-Level Cambridge
Hilbright Science College
2013 — 2016
Languages
English
Fluent
Shona
Native
Certifications
IBM Cloud Essentials
Google Data Analystics
IBM SQL 101
Class 4 Drivers License
References
Ms. Sibanda, Dean, CBPLG – Africa University

[email protected], +263 712 741 470 | +263 716 661 814

Tapiwa Mukori, Chief Executive Officer, Innovative Technologies

+263 772 779 229 | +263 772 742 183

Tymon Chikosi, Lead Systems Analyst – Application Support & Development, Old Mutual

[email protected], +263 779060940

Anold Nkomo, Lead Systems Analyst – Application Support & Development, Old Mutual

[email protected], +263 772678790

Ms. Sibanda, Dean, CBPLG – Africa University
Tapiwa Mukori, Chief Executive Officer, Innovative Technologies
Tymon Chikosi, Lead Systems Analyst – Application Support & Development, Old Mutual
Anold Nkomo, Lead Systems Analyst – Application Support & Development, Old Mutual
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