KOLAWOLE ADESINA
Customer Service Representative
Customer-focused Customer Service Representative with experience in customer support, sales, lead engagement, complaint resolution, debt recovery, account opening, and client communication. Skilled in handling customer inquiries, identifying customer needs, resolving issues, following up with clients, and maintaining accurate records. Reliable, target-driven, and adaptable, with strong communication and problem-solving skills. Comfortable working independently or as part of a team and able to learn new CRM systems, communication tools, and business processes quickly. Committed to providing professional and positive customer experiences.
Lagos, Nigeria
0+
Years experience
0
Language
0
Skills
Work Experience
Customer Service Support
- Responded to an average of 30 customer inquiries daily and provided professional support.
- Handled customer complaints and worked toward timely resolutions.
- Contacted customers regarding outstanding payments.
- Followed up with customers to ensure agreed payment arrangements were maintained.
- Maintained accurate customer records and updated relevant information.
- Communicated clearly and professionally with customers by phone and through other communication channels.
- Worked toward customer service and recovery targets.
Marketing
- Promoted banking products and services to prospective customers.
- Engaged potential customers and explained available financial services.
- Assisted with account-opening activities and customer onboarding.
- Communicated with prospective customers to identify their needs.
- Supported customer acquisition and marketing targets.
- Built positive relationships with prospective and existing customers.
Electrical Technician
- Performed electrical maintenance and basic troubleshooting.
- Assisted with CCTV installation and maintenance.
- Worked on electrical fencing and related security systems.
- Responded to technical issues and worked toward effective solutions.
- Maintained professional communication with clients and team members.
- Worked safely and efficiently while meeting assigned responsibilities.
Skills
Customer ServiceCustomer SupportAppointment SettingLead GenerationCold CallingCustomer Follow-UpComplaint ResolutionSales & MarketingDebt RecoveryNegotiationCustomer Relationship ManagementRecord KeepingVerbal & Written CommunicationActive ListeningProblem SolvingTeamworkDecision-MakingTime ManagementAdaptabilityTarget Achievement
Education
Bachelor of Science, Electronic and Computer Engineering
LAGOS STATE UNIVERSITY
Languages
English
Fluent