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    "name": "khaouda chaimaa",
    "label": "Customer Service Representative",
    "image": "https://freecv.org/i/avatars/66ebc052-fd5e-48b4-892a-41b9dad18856/avatar.webp?t=1788039751887",
    "summary": "Customer Service Representative with solid experience in airline customer care and digital communication. Skilled in managing customer requests, complaints, and feedback while delivering professional, efficient, and customer-focused support across multiple channels.",
    "location": "Casablanca, Morocco"
  },
  "work": [
    {
      "company": "Majorel – Palmier Site",
      "position": "Customer Service Representative",
      "highlights": [
        "Handle customer calls and emails, providing professional and timely assistance.",
        "Manage technical complaints, information requests, and customer concerns.",
        "Follow up on customer cases and ensure appropriate resolution.",
        "Contribute to customer satisfaction and loyalty through quality service and effective communication."
      ]
    }
  ],
  "education": [
    {
      "institution": "Institute of Management and Information Technology (ISGI)",
      "degree": "Specialized Technician in Commerce & Marketing",
      "startDate": "2025-04",
      "current": true
    },
    {
      "institution": "Khadija Oum Al Mouminine High School",
      "degree": "Baccalaureate",
      "field": "Physical & Chemical Sciences – French Option",
      "startDate": "2022-09",
      "endDate": "2025-02"
    }
  ],
  "skills": [
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    "HubSpot CRM",
    "WorldTracer",
    "Amadeus",
    "Crane / Safar Flyer",
    "Microsoft Office",
    "Customer Relationship Management",
    "Communication & Active Listening",
    "Complaint & Issue Resolution",
    "Customer Experience Improvement",
    "Multichannel Customer Support",
    "Teamwork & Collaboration",
    "Problem Solving & Decision Making",
    "Adaptability & Multitasking"
  ],
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      "Crane / Safar Flyer",
      "Microsoft Office",
      "Customer Relationship Management",
      "Communication & Active Listening",
      "Complaint & Issue Resolution",
      "Customer Experience Improvement",
      "Multichannel Customer Support",
      "Teamwork & Collaboration",
      "Problem Solving & Decision Making",
      "Adaptability & Multitasking"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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  "i18n": {
    "primary": "en"
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    "lastModified": "2026-08-29T21:46:15.782Z",
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}