khaouda chaimaa
Customer Service Representative
Customer Service Representative with solid experience in airline customer care and digital communication. Skilled in managing customer requests, complaints, and feedback while delivering professional, efficient, and customer-focused support across multiple channels.
Casablanca, Morocco
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Skills
Work Experience
Customer Service Representative
Majorel – Palmier Site
- Handle customer calls and emails, providing professional and timely assistance.
- Manage technical complaints, information requests, and customer concerns.
- Follow up on customer cases and ensure appropriate resolution.
- Contribute to customer satisfaction and loyalty through quality service and effective communication.
Skills
AgorapulseHubSpot CRMWorldTracerAmadeusCrane / Safar FlyerMicrosoft OfficeCustomer Relationship ManagementCommunication & Active ListeningComplaint & Issue ResolutionCustomer Experience ImprovementMultichannel Customer SupportTeamwork & CollaborationProblem Solving & Decision MakingAdaptability & Multitasking
Education
Specialized Technician in Commerce & Marketing
Institute of Management and Information Technology (ISGI)
Baccalaureate, Physical & Chemical Sciences – French Option
Khadija Oum Al Mouminine High School