{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "KELVIN MUCHIRI MUTHONI", "email": "mkmevoo@outlook.com", "phone": "+97470705031", "summary": "To ensure the safe, ef fi cient, and enjoyable operation of rides while providing excellent customer service and\nmaintaining strict adherence to safety protocols.", "location": "QATAR" }, "work": [ { "company": "FALLA BOAT", "position": "Dock Attendant & Inflatable Boat Operator", "location": "WBB, WESTBAY", "startDate": "2025-02", "endDate": "2026-04", "highlights": [ "Assisted guests with boarding and disembarking inflatable boats while following safety procedures.", "Explained boat operation and safety guidelines to guests.", "Helped prepare boats and equipment for use and kept the dock area safe and orderly.", "Monitored guest and boat activity, reporting safety concerns or operational issues to the team.", "Provided friendly customer service and assistance throughout the guest experience." ] }, { "company": "F1 Lusail Circuit (Rota International)", "position": "Ticketing Operator", "location": "Lusail International Circuit", "startDate": "2024-11", "endDate": "2024-12", "highlights": [ "Processed payments and issued receipts or confirmations", "Scanned and verified tickets at entry points to ensure valid admission", "Resolved issues such as lost tickets, incorrect bookings, or seating disputes", "Operated ticketing software, managed seating charts, and updated availability", "Adhered to company policies, safety standards, and maintained confidentiality of customer information" ] }, { "company": "Ezdan Hotel and Suites-Doha", "position": "FO Bellman", "startDate": "2023-10", "endDate": "2024-11", "highlights": [ "Extended a warm welcome to guests upon arrival, ensuring they felt appreciated and valued", "Assisted with luggage and directed guests to reception for check-in", "Relocated guests to rooms and delivered luggage", "Addressed guest concerns and assisted with special requests, including guests with special needs", "Helped guests with checkouts and ensured arranged taxi services" ] }, { "company": "Place Vendome (Rota International)", "position": "Ring Toss Operator (Customer Service)", "startDate": "2023-06", "endDate": "2023-08", "highlights": [ "Provided a safe environment in ring toss game", "Informed customers of game rules and guidelines", "Assisted customers with game requirements", "Handled customer complaints", "Collected and analysed customer feedback", "Created an enabling environment for customers and colleagues" ] }, { "company": "Lusail Winter Wonderland (Rota International)", "position": "Customer Services (Ice Slide Operator)", "startDate": "2022-09", "endDate": "2023-05", "highlights": [ "Provided a safe environment at ice slide", "Regularly inspected and maintained ice slide structure to ensure integrity", "Informed customers of safety requirements and guidelines", "Handled customer complaints and collected feedback", "Maintained communication channels for emergencies and incidents", "Used point of sales systems to collect payments", "Acted quickly in case of accidents or injuries", "Managed guest flow to avoid overcrowding or accidents" ] }, { "company": "Doha Quest", "position": "Ride Operator (Epiq Coaster Ride)", "startDate": "2021-10", "endDate": "2022-06", "highlights": [ "Started, stopped, and monitored coaster operation", "Ensured riders were safely seated and harnessed before ride began", "Performed pre-ride safety checks and inspections", "Enforced safety guidelines and height/weight restrictions", "Provided clear instructions to riders on safety", "Assisted guests with disabilities or special needs", "Observed ride controls and monitored for mechanical issues", "Responded to ride stoppages or emergencies following park protocols", "Greeted guests with friendly attitude and answered questions", "Handled guest complaints professionally" ] }, { "company": "Panari Hotel-Kenya", "position": "Bellman", "startDate": "2016-07", "endDate": "2019-01", "highlights": [ "Greeted guests upon arrival and directed them to reception for check-in", "Ensured customers' belongings were safe and secure", "Answered calls promptly and directed them", "Answered questions about hotel offers and surrounding areas" ] } ], "education": [ { "institution": "Chania Institute of Business Studies", "degree": "Computer Studies", "startDate": "2016" }, { "institution": "Chania Institute of Business Studies (KASNEB)", "degree": "CPA (k)", "startDate": "2015" }, { "institution": "Kamunyaka Secondary School", "degree": "Kenya Secondary School Certificate", "startDate": "2012" } ], "skills": [ "Customer service", "Communication", "Physical fitness", "Attention to detail", "Problem-solving", "Local area knowledge", "Excellent customer service: I'm friendly, approachable, and able to assist guests with a positive attitude.", "Communication skills: I'm abled to effectively communicate with guests and other staff members.", "Physical fi tness: I oftenly handle luggages and may need to navigate stairs or long corridors with great ease.", "Attention to detail: I always ensure guests' belongings are handled with care and delivered to the correct rooms.", "Problem-solving abilities: I'm well abled to address guest concerns or assist with special requests.", "Knowledge of local area: I usually familiarize myself with nearby attractions, restaurants, and transportation\noptions to assist guests with recommendations and directions." ], "awards": [ { "title": "Certificate of Excellence for Lusail Winter Wonderland", "summary": "Recognizing exceptional dedication, going above and beyond, and demonstrating outstanding teamwork spirit." }, { "title": "Certificate of Recognition presented by Lusail Winter Wonderland", "summary": "Acknowledging dedication, passion, and invaluable support provided to the Ice World team." }, { "title": "FIFA World Cup Certificate of Appreciation", "summary": "Recognizing commitment and dedication as a volunteer in delivering an extraordinary FIFA World Cup 2022 experience." } ], "references": [ { "name": "Mr. Morris Mburu", "title": "Assistant Manager", "company": "Aura-Lusail Winter Wonderland", "relationship": "Assistant Manager", "phone": "+97430825514" }, { "name": "Mr. Nader", "title": "Front Office Assistant Manager", "company": "Ezdan Hotel And Suites", "relationship": "Front Office Assistant Manager", "email": "tower4.reception@ezdanhotels.qa", "phone": "+97444969112" } ], "referencesMode": "show", "availability": { "status": "open" }, "ats": { "keywords": [ "Dock Attendant & Inflatable Boat Operator", "FALLA BOAT", "Ticketing Operator", "F1 Lusail Circuit (Rota International)", "FO Bellman", "Ezdan Hotel and Suites-Doha", "Ring Toss Operator (Customer Service)", "Place Vendome (Rota International)", "Customer Services (Ice Slide Operator)", "Lusail Winter Wonderland (Rota International)", "Ride Operator (Epiq Coaster Ride)", "Doha Quest", "Bellman", "Panari Hotel-Kenya", "Customer service", "Communication", "Physical fitness", "Attention to detail", "Problem-solving", "Local area knowledge", "Certificate of Excellence for Lusail Winter Wonderland", "FIFA World Cup Certificate of Appreciation" ], "yearsOfExperience": 2, "seniority": "junior", "highestEducation": "Certificate" }, "verification": { "email": true, "platform": "freecv.org" }, "i18n": { "primary": "en" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/kelvin-muchirimuthoni/cv.json", "lastModified": "2026-09-30T09:27:34.783Z", "generator": "FreeCV.org" } }