KELVIN MUCHIRI MUTHONI

To ensure the safe, ef fi cient, and enjoyable operation of rides while providing excellent customer service and maintaining strict adherence to safety protocols.

[email protected] +97470705031 QATAR

Years experience

Skills

Work Experience

Dock Attendant & Inflatable Boat Operator

FALLA BOATWBB, WESTBAY

Feb 2025 — Apr 2026

Assisted guests with boarding and disembarking inflatable boats while following safety procedures.
Explained boat operation and safety guidelines to guests.
Helped prepare boats and equipment for use and kept the dock area safe and orderly.
Monitored guest and boat activity, reporting safety concerns or operational issues to the team.
Provided friendly customer service and assistance throughout the guest experience.

Ticketing Operator

F1 Lusail Circuit (Rota International)Lusail International Circuit

Nov 2024 — Dec 2024

Processed payments and issued receipts or confirmations
Scanned and verified tickets at entry points to ensure valid admission
Resolved issues such as lost tickets, incorrect bookings, or seating disputes
Operated ticketing software, managed seating charts, and updated availability
Adhered to company policies, safety standards, and maintained confidentiality of customer information

FO Bellman

Ezdan Hotel and Suites-Doha

Oct 2023 — Nov 2024

Extended a warm welcome to guests upon arrival, ensuring they felt appreciated and valued
Assisted with luggage and directed guests to reception for check-in
Relocated guests to rooms and delivered luggage
Addressed guest concerns and assisted with special requests, including guests with special needs
Helped guests with checkouts and ensured arranged taxi services

Ring Toss Operator (Customer Service)

Place Vendome (Rota International)

Jun 2023 — Aug 2023

Provided a safe environment in ring toss game
Informed customers of game rules and guidelines
Assisted customers with game requirements
Handled customer complaints
Collected and analysed customer feedback
Created an enabling environment for customers and colleagues

Customer Services (Ice Slide Operator)

Lusail Winter Wonderland (Rota International)

Sep 2022 — May 2023

Provided a safe environment at ice slide
Regularly inspected and maintained ice slide structure to ensure integrity
Informed customers of safety requirements and guidelines
Handled customer complaints and collected feedback
Maintained communication channels for emergencies and incidents
Used point of sales systems to collect payments
Acted quickly in case of accidents or injuries
Managed guest flow to avoid overcrowding or accidents

Ride Operator (Epiq Coaster Ride)

Doha Quest

Oct 2021 — Jun 2022

Started, stopped, and monitored coaster operation
Ensured riders were safely seated and harnessed before ride began
Performed pre-ride safety checks and inspections
Enforced safety guidelines and height/weight restrictions
Provided clear instructions to riders on safety
Assisted guests with disabilities or special needs
Observed ride controls and monitored for mechanical issues
Responded to ride stoppages or emergencies following park protocols
Greeted guests with friendly attitude and answered questions
Handled guest complaints professionally

Bellman

Panari Hotel-Kenya

Jul 2016 — Jan 2019

Greeted guests upon arrival and directed them to reception for check-in
Ensured customers' belongings were safe and secure
Answered calls promptly and directed them
Answered questions about hotel offers and surrounding areas

Skills

Customer serviceCommunicationPhysical fitnessAttention to detailProblem-solvingLocal area knowledgeExcellent customer service: I'm friendly, approachable, and able to assist guests with a positive attitude.Communication skills: I'm abled to effectively communicate with guests and other staff members.Physical fi tness: I oftenly handle luggages and may need to navigate stairs or long corridors with great ease.Attention to detail: I always ensure guests' belongings are handled with care and delivered to the correct rooms.Problem-solving abilities: I'm well abled to address guest concerns or assist with special requests.Knowledge of local area: I usually familiarize myself with nearby attractions, restaurants, and transportation options to assist guests with recommendations and directions.

Education

Computer Studies

Chania Institute of Business Studies

2016

CPA (k)

Chania Institute of Business Studies (KASNEB)

2015

Kenya Secondary School Certificate

Kamunyaka Secondary School

2012

References

Mr. Morris Mburu

Assistant Manager · Aura-Lusail Winter Wonderland

Assistant Manager

+97430825514

Mr. Nader

Front Office Assistant Manager · Ezdan Hotel And Suites

Front Office Assistant Manager

[email protected] · +97444969112

Achievements & Awards

Certificate of Excellence for Lusail Winter Wonderland

Recognizing exceptional dedication, going above and beyond, and demonstrating outstanding teamwork spirit.

Certificate of Recognition presented by Lusail Winter Wonderland

Acknowledging dedication, passion, and invaluable support provided to the Ice World team.

FIFA World Cup Certificate of Appreciation

Recognizing commitment and dedication as a volunteer in delivering an extraordinary FIFA World Cup 2022 experience.