{
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  "basics": {
    "name": "Kelerayani Vua",
    "label": "Service Coordinator",
    "image": "https://freecv.org/i/avatars/f69919c0-3514-463b-8568-e4ffb830dbac/avatar.webp?t=1783044752382",
    "summary": " I am a motivated graduate with hands-on experience in a busy call centre, where I delivered excellent customer service and solved client issues quickly. As a Service Coordinator, I thrive on organizing schedules, managing client requests, and ensuring smooth operations. My biggest achievement was consistently meeting tight deadlines while maintaining high customer satisfaction. Driven by a passion for teamwork and efficiency, I bring strong communication, problem-solving, and organizational skills to every role.",
    "location": "Suva, Fiji"
  },
  "work": [
    {
      "company": "Fiji National University",
      "position": "Part-time Tutor",
      "location": "Suva",
      "startDate": "2025-03",
      "endDate": "2025-05",
      "highlights": [
        "Provided tutoring classes to Economics, Law, Customs, and banking students."
      ]
    },
    {
      "company": "DHL Fiji",
      "position": "Shared service agent",
      "location": "Suva",
      "startDate": "2025-06",
      "endDate": "2026-05",
      "highlights": [
        "Responsible for making calls to customers in Australia for their feedback and requirements of the services provided to them.",
        "Responsible for updating their complaints and requests in the database.",
        "Responsible for escalating customers to relevant departments upon their requests.",
        "Responsible for updating survey IDs and transactions in the database.",
        "Responsible for updating tally at the end of every work day."
      ]
    }
  ],
  "education": [
    {
      "institution": "Fiji National University",
      "degree": "Diploma",
      "field": "Trade in Customs",
      "startDate": "2023",
      "endDate": "2025",
      "score": "3.09",
      "highlights": [
        "Units include: Economics, Customs Law, Computer, Ethics, and Professional Communications."
      ]
    }
  ],
  "skills": [
    "Communication Skills",
    "Customer Service",
    "Organizational Skills",
    "Time Management",
    "Attention to Detail",
    "Computer Literacy",
    "Team Coordination",
    "Independence"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "I-Taukei",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Basic"
    }
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    "yearsOfExperience": 1,
    "seniority": "entry",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "canonical": "https://livelink.cv/kelerayani-vua/cv.json",
    "lastModified": "2026-07-03T02:14:50.411Z",
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}