Kelerayani Vua
Service Coordinator
I am a motivated graduate with hands-on experience in a busy call centre, where I delivered excellent customer service and solved client issues quickly. As a Service Coordinator, I thrive on organizing schedules, managing client requests, and ensuring smooth operations. My biggest achievement was consistently meeting tight deadlines while maintaining high customer satisfaction. Driven by a passion for teamwork and efficiency, I bring strong communication, problem-solving, and organizational skills to every role.
2848560/2574635/2473620 Suva, Fiji
0
Year experience
0
Languages
0
Skills
Work Experience
Part-time Tutor
Fiji National University
Mar 2025 — May 2025Suva
- Provided tutoring classes to Economics, Law, Customs, and banking students.
Shared service agent
DHL Fiji
Jun 2025 — May 2026Suva
- Responsible for making calls to customers in Australia for their feedback and requirements of the services provided to them.
- Responsible for updating their complaints and requests in the database.
- Responsible for escalating customers to relevant departments upon their requests.
- Responsible for updating survey IDs and transactions in the database.
- Responsible for updating tally at the end of every work day.
Skills
Communication SkillsCustomer ServiceOrganizational SkillsTime ManagementAttention to DetailComputer LiteracyTeam CoordinationIndependence
Education
Diploma, Trade in Customs
Fiji National University
- Units include: Economics, Customs Law, Computer, Ethics, and Professional Communications.
Languages
English
Fluent
I-Taukei
Fluent
Hindi
Basic
References available upon request.