Kelerayani Vua
Collections Officer
Communicative and results-driven professional with proven experience handling high-volume customer relations in a fast-paced corporate environment. Expert at managing 60–70 international client interactions daily, resolving complaints, and maintaining strict compliance records. Combines strong analytical skills from a Diploma in Customs with academic leadership as an FNU tutor to deliver professional, diplomatic customer service.
Suva,Fiji
0
Years experience
0
Languages
0
Skills
Work Experience
Custom Experience Agent
DHL Express
Jun 2025 — May 2026Suva, Fiji
- Managed high-volume outbound and inbound communications, contacting 60 to 70 customers from Australia daily.
- Gathered critical customer feedback, logged recommendations, and efficiently resolved complex service complaints.
- Maintained a high standard of professional diplomacy, empathy, and active listening when handling difficult client queries.
- Documented customer interactions accurately within corporate systems to track service resolution.
Part-time Tutor
Fiji National University
Mar 2025 — May 2025Nasinu, Fiji
- Delivered clear, engaging instructional material to diverse student groups, fostering a supportive environment.
- Developed strong negotiation, conflict resolution, and public speaking skills through academic leadership.
- Organized schedules, graded evaluations, and maintained accurate tracking logs of student progress.
Skills
Customer RelationsCommunicationAdministrationSoftwareNegotiation Skills
Education
Diploma, Customs
Fiji National University
- Core Units: Economics, Customs Law, Border Management, Dangerous Goods, Compliance, Rules and Regulations, Computer, Ethics, and Professional Communications.
References
Languages
Fijian
Fluent
English
Fluent
Hindi
Basic