{
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  "basics": {
    "name": "Kearabetswe Sithole",
    "label": "Customer service & Technical support specialist",
    "image": "https://media.licdn.com/dms/image/v2/D4D03AQHHT35H_fE66A/profile-displayphoto-crop_800_800/B4DZjJcjxAH0AY-/0/1755726366806?e=1780531200&v=beta&t=Mdk763eo9dBsWA6nYVJDJub4heezMTzpsRqlNODrHQI",
    "summary": "Customer Service and Technical Support professional with experience in customer care, sales, troubleshooting, account management, and technical support within fast-paced environments. Skilled in resolving customer queries, improving customer satisfaction, upselling products and services, and delivering excellent customer experiences. Proficient in CRM systems including Salesforce, Einstein360, and CommonSku. Strong communication, problem-solving, and relationship-building abilities with a proven ability to meet performance targets and KPIs.",
    "location": "Soweto South Africa",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "kearabetswe-sithole-22a33b1a3",
        "url": "https://linkedin.com/in/kearabetswe-sithole-22a33b1a3"
      }
    ]
  },
  "work": [
    {
      "company": "Office Beacon",
      "position": "Virtual Assistant",
      "location": "Braamfontein",
      "startDate": "2026-03",
      "current": true,
      "highlights": [
        "Managed client relationships and coordinated branded merchandise and promotional product orders from inquiry to delivery.",
        "Used commonsku CRM system to process quotes, track orders, manage supplier communication, and maintain accurate customer records.",
        "Assisted clients with product selection, branding specifications, artwork approvals, and production timelines.",
        "Coordinated with suppliers and internal teams to ensure timely order fulfillment and quality assurance.",
        "Maintained strong customer service standards by handling inquiries, resolving issues, and providing regular order updates.",
        "Prepared presentations, quotations, invoices, and order documentation using CRM and Microsoft Office tools.",
        "Managed multiple projects simultaneously while meeting deadlines in a fast-paced promotional products environment.",
        "Supported sales and account management teams with administrative tasks, reporting, and follow-up communication."
      ]
    },
    {
      "company": "Lionheart Marketing",
      "position": "Direct Sales Agent",
      "location": "Benoni",
      "startDate": "2020-02",
      "endDate": "2020-11",
      "highlights": [
        "Conducted face-to-face and virtual product demonstrations for prospective clients.",
        "Generated leads through networking and prospecting activities.",
        "Used negotiation and rapport-building skills to secure new business opportunities.",
        "Maintained strong product and competitor knowledge to improve sales performance."
      ]
    },
    {
      "company": "Nedbank",
      "position": "Direct Sales Representative",
      "location": "Johannesburg, Parktown",
      "startDate": "2022-06",
      "endDate": "2023-05",
      "highlights": [
        "Promoted banking products and services through consultative sales approaches.",
        "Managed the full sales cycle from prospecting to closing.",
        "Prepared accurate quotations and assisted with contract negotiations.",
        "Built and maintained strong client relationships to maximise sales opportunities.",
        "Achieved sales targets through effective communication and product knowledge."
      ]
    },
    {
      "company": "Merchants",
      "position": "Customer Service and Sales Representative",
      "location": "Johannesburg, Parktown",
      "startDate": "2023-09",
      "endDate": "2024-08",
      "highlights": [
        "Managed customer accounts and resolved billing and service-related queries.",
        "Delivered professional customer support across multiple communication channels.",
        "Upsold products and services to increase company revenue.",
        "Maintained excellent customer satisfaction through effective problem resolution.",
        "Worked within target-driven environments while adhering to quality assurance standards."
      ]
    },
    {
      "company": "Nutun (Breville)",
      "position": "Technical Support Specialist",
      "location": "Sandton",
      "startDate": "2024-09",
      "endDate": "2026-03",
      "highlights": [
        "Provide technical support and troubleshooting assistance for customers experiencing hardware and software issues with coffee machines.",
        "Guide customers through step-by-step troubleshooting processes to resolve technical problems efficiently.",
        "Educate customers on product usage, maintenance, and preventative care.",
        "Document customer interactions and technical issues accurately within support systems.",
        "Deliver high-quality customer experiences while meeting service standards and KPIs."
      ]
    }
  ],
  "education": [
    {
      "institution": "Morris Isaacson high School",
      "degree": "Matric",
      "field": "Mathematics and Science",
      "startDate": "2017",
      "endDate": "2017",
      "score": "32"
    }
  ],
  "skills": [
    "CRM Systems (Salesforce, Einstein360, CommonSku)",
    "Account Management",
    "Troubleshooting",
    "Problem Solving",
    "Microsoft Excel",
    "Rapport Building",
    "Data Entry",
    "Client Relationship Management",
    "Customer Service"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Zulu",
      "fluency": "Fluent"
    },
    {
      "language": "Sesotho",
      "fluency": "Fluent"
    },
    {
      "language": "Tswana",
      "fluency": "Fluent"
    },
    {
      "language": "IsiNdebele",
      "fluency": "Fluent"
    }
  ],
  "projects": [
    {
      "name": "Online Tutor",
      "description": "Tutor Mathematics to learners from Grade 8 to Grade 11.\nConduct one-on-one and small group online tutoring sessions.\nAssess student learning needs and adapt teaching strategies accordingly.\nSupport students in improving understanding, confidence, and academic performance.",
      "startDate": "2020-01",
      "endDate": "2024-01"
    }
  ],
  "referencesMode": "on-request",
  "availability": {
    "status": "open",
    "sponsorship": false
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      "Lionheart Marketing",
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      "Zulu",
      "Sesotho",
      "Tswana",
      "IsiNdebele",
      "Customer service & Technical support specialist"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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    "email": true,
    "platform": "freecv.org"
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    "lastModified": "2026-05-21T14:59:08.100Z",
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