Kearabetswe Sithole
Customer service & Technical support specialist
Customer Service and Technical Support professional with experience in customer care, sales, troubleshooting, account management, and technical support within fast-paced environments. Skilled in resolving customer queries, improving customer satisfaction, upselling products and services, and delivering excellent customer experiences. Proficient in CRM systems including Salesforce, Einstein360, and CommonSku. Strong communication, problem-solving, and relationship-building abilities with a proven ability to meet performance targets and KPIs.
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Skills
Work Experience
Virtual Assistant
Office Beacon
Mar 2026 — PresentCurrentBraamfontein
- Managed client relationships and coordinated branded merchandise and promotional product orders from inquiry to delivery.
- Used commonsku CRM system to process quotes, track orders, manage supplier communication, and maintain accurate customer records.
- Assisted clients with product selection, branding specifications, artwork approvals, and production timelines.
- Coordinated with suppliers and internal teams to ensure timely order fulfillment and quality assurance.
- Maintained strong customer service standards by handling inquiries, resolving issues, and providing regular order updates.
- Prepared presentations, quotations, invoices, and order documentation using CRM and Microsoft Office tools.
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced promotional products environment.
- Supported sales and account management teams with administrative tasks, reporting, and follow-up communication.
Direct Sales Agent
Lionheart Marketing
Feb 2020 — Nov 2020Benoni
- Conducted face-to-face and virtual product demonstrations for prospective clients.
- Generated leads through networking and prospecting activities.
- Used negotiation and rapport-building skills to secure new business opportunities.
- Maintained strong product and competitor knowledge to improve sales performance.
Direct Sales Representative
Nedbank
Jun 2022 — May 2023Johannesburg, Parktown
- Promoted banking products and services through consultative sales approaches.
- Managed the full sales cycle from prospecting to closing.
- Prepared accurate quotations and assisted with contract negotiations.
- Built and maintained strong client relationships to maximise sales opportunities.
- Achieved sales targets through effective communication and product knowledge.
Customer Service and Sales Representative
Merchants
Sep 2023 — Aug 2024Johannesburg, Parktown
- Managed customer accounts and resolved billing and service-related queries.
- Delivered professional customer support across multiple communication channels.
- Upsold products and services to increase company revenue.
- Maintained excellent customer satisfaction through effective problem resolution.
- Worked within target-driven environments while adhering to quality assurance standards.
Technical Support Specialist
Nutun (Breville)
Sep 2024 — Mar 2026Sandton
- Provide technical support and troubleshooting assistance for customers experiencing hardware and software issues with coffee machines.
- Guide customers through step-by-step troubleshooting processes to resolve technical problems efficiently.
- Educate customers on product usage, maintenance, and preventative care.
- Document customer interactions and technical issues accurately within support systems.
- Deliver high-quality customer experiences while meeting service standards and KPIs.
Projects
Online Tutor
Tutor Mathematics to learners from Grade 8 to Grade 11. Conduct one-on-one and small group online tutoring sessions. Assess student learning needs and adapt teaching strategies accordingly. Support students in improving understanding, confidence, and academic performance.
Skills
CRM Systems (Salesforce, Einstein360, CommonSku)Account ManagementTroubleshootingProblem SolvingMicrosoft ExcelRapport BuildingData EntryClient Relationship ManagementCustomer Service
Education
Matric, Mathematics and Science
Morris Isaacson high School
Languages
English
Fluent
Zulu
Fluent
Sesotho
Fluent
Tswana
Fluent
IsiNdebele
Fluent
References available upon request.