Katie Hares

Medical Secretary | Aspiring Mortuary Professional

With six years of supervisory experience and an achieved Medical Secretary certification, I am committed to building a long-term career within mortuary services. I am passionate about providing dignified and respectful care to the deceased and understand the importance of compassion, professionalism, and attention to detail in this unique field. I am calm, organised, and empathetic by nature. I am seeking opportunities within healthcare that will allow me to develop the knowledge, practical experience, and professional skills needed to achieve my career goal.

[email protected] 07979194773 Birmingham UK
0+
Years experience
0
Skills
0
Certifications
Work Experience
Housekeeping Supervisor
Premier Inn
Aug 2019 — PresentCurrentSolihull, UK
  • - Promoted to Housekeeping Supervisor, demonstrating reliability, leadership, and a strong commitment to maintaining high standards.
  • - Supervised and supported the housekeeping team, ensuring rooms and public areas consistently met company and guest expectations.
  • - Organised daily workloads and delegated tasks efficiently to meet tight deadlines and changing priorities.
  • - Trained and mentored new members of staff, helping them integrate into the team and maintain quality standards.
  • - Maintained meticulous standards of cleanliness, organisation and presentation, recognising that attention to detail and respect for professional standards are essential in every environment.
  • - Worked closely with reception, maintenance, and management to ensure the smooth day-to-day operation of the hotel.
  • - Responded professionally to guest requests and resolved issues calmly and efficiently.
  • - Demonstrated strong organisational skills by balancing supervisory responsibilities with hands-on operational duties in a fast-paced environment.
Front of House Assistant (Breakfast Shift)
Premier Inn
Jul 2021 — Dec 2021Solihull, UK
  • - Delivered a warm, professional, and welcoming service to guests during breakfast service, creating a positive first impression each morning.
  • - Managed guest enquiries and requests efficiently, maintaining a calm and approachable manner in a busy environment.
  • - Prepared and maintained the breakfast area to a consistently high standard of cleanliness, organisation and presentation.
  • - Worked collaboratively with the kitchen and housekeeping teams to ensure a smooth and efficient service.
  • - Demonstrated excellent communication and interpersonal skills when interacting with guests from a wide range of backgrounds.
  • - Responded promptly to changing demands during busy service periods while maintaining accuracy and attention to detail.
  • - Assisted in ensuring food hygiene and health and safety procedures were followed at all times.
  • - Built confidence in front-facing customer service while maintaining professionalism and discretion.
Full-Time Parent
Home
Jan 2013 — PresentCurrentBirmingham, UK
  • - Dedicated this period to raising my daughter while developing strong organisation, communication, and time-management skills.
  • - Managed competing priorities, appointments, schedules, and household responsibilities with flexibility and efficiency.
  • - Maintained strong interpersonal skills while coordinating with schools, healthcare professionals, and other services.
Skills
Medical terminology and healthcare administrationProfessional discretion and confidentialityCompassionate and empathetic communicationLeadershipTeam supervisionExcellent written and verbal communicationExceptional attention to detail and accuracyStrong organisational and time-management skillsAbility to remain calm under pressureInfection prevention and hygiene awarenessAdaptable and quick to learn new systems and proceduresPatient-focused customer serviceConfident using OperaConfident using Microsoft Co-pilot and Check Mate systems
Education
Medical Secretary Certification
Staff Skills Training
2026 — Expected 2026
  • - Developing a strong understanding of medical terminology.
  • - Gained knowledge of patient administration, appointment scheduling, and medical record management.
  • - Learned the importance of patient confidentiality, GDPR compliance, and professional ethics within healthcare.
  • - Built an understanding of effective communication within medical environments and with patients.
  • - Developed knowledge of healthcare documentation, correspondence, and administrative procedures.
  • Strengthened organisational skills and the ability to prioritise tasks within a busy medical setting.
  • - Completed coursework and assessments.
GCSE
Smiths Wood Academy
2007 — 2012
  • English - Grade A
  • Math - Grade A
  • Science - Grade A
  • Business Studies - Grade C
Certifications
Medical Secretary Certification
Health & Safety Level 2
COSHH Awareness
Fire Safety
Food Safety Level 2
Food Allergens & E. Coli Awareness
CSE & Safeguarding Awareness
References available upon request.
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