Kathleen Baldoza Garcia

Customer Sales Support

Objective: Obtain a responsible job that will allow me to put my training and abilities in full use and contribute to the company’s success.

Boot Tanauan City Batangas
0
Languages
0
Skills
Work Experience
Customer Sales Support
CT APEX CORPORATION
Aug 2024 — PresentCurrent
  • Handled 50+ customer orders and inquiries daily with 98% accuracy.
  • Maintained a 95% customer satisfaction score by resolving issues within 24 hours.
  • Helped sales reps cross-sell products, contributing to a 10% boost in recurring orders.
  • Reduced customer follow-up calls by 20% by sending daily order updates.
Production Operator
Siliconware Precisions Corp. Ltd.
Jan 2016 — Jan 2019
  • Monitored and ensured continuous material delivery across multi-station machine setups, reducing machine idle time by up to 20%
  • Maintained a 99%+ accuracy rate in tracking inventory flow and component distribution across the active production floor.
Appearance Checker / Operator
Japlas Injection Moulders Corp.
Sept 2012 — Apr 2018
  • Conducted high-precision microscope inspections on thousands of micro-components daily, maintaining a sub-1% defect escape rate to downstream processes.
  • Reviewed and verified 100% of quality assurance documentation prior to handoff, preventing non-compliant batches from reaching final quality control.
Production Worker
Amkor Technology Philippines
Apr 2013 — Dec 2016
  • Collected, inspected, and packaged plastic components at high throughput, reducing initial QC rejection rates by 80%.
  • Standardized post-machine sorting processes, consistently achieving 99% of daily target output goals while minimizing material waste.
Skills
Customer ServiceOrder ProcessingSales GrowthQuality ControlInventory ManagementMaterial Handling
Languages
English
Intermediate
Tagalog
Native
References available upon request.