{
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  "basics": {
    "name": "Karim Tachouche",
    "label": "IT Support Technician (L1-L2)",
    "summary": "Passionate and experienced IT technician with 3 years of experience in the field, I am seeking new opportunities to apply my technical skills and contribute to the development of computer systems effectively and innovatively.",
    "location": "Courbevoie 92400"
  },
  "work": [
    {
      "company": "UGC SA - Neuilly-sur-Seine",
      "position": "IT Support Technician (L1-L2)",
      "startDate": "2021-09",
      "endDate": "2023-09",
      "highlights": [
        "Assist users in resolving incidents and technical issues on Windows 7, 10, 11",
        "Manage tickets via Zendesk by receiving and processing calls",
        "Administer Active Directory, manage users, reset passwords",
        "Configure Outlook profiles, licenses, and rules via Microsoft Admin Center",
        "Configure ESXi servers, NAS Netgear and QNAP, Aerohive Wifi AP",
        "Oversee national network in France and Belgium with Jarvis Shinken",
        "Prepare Windows 10 workstations, printers, and OXHOO cash registers"
      ]
    },
    {
      "company": "Armand Thiery - Levallois-Perret",
      "position": "Freelance Helpdesk Technician (Interim Assignment)",
      "startDate": "2024-04",
      "highlights": [
        "Receive calls and open tickets via GLPI, PMAD",
        "Troubleshoot users remotely with UltraVNC and CmRcViewer",
        "Prepare and install workstations and software",
        "Configure and set up business applications Sicles, Mercure, TPI_Scan, Storeland",
        "Ensure follow-ups on files and incident management",
        "Manage the configuration of servers ESXi, NAS Netgear and QNAP",
        "Maintain the IT park including planning, task assignments, and updates"
      ]
    }
  ],
  "education": [
    {
      "institution": "IPI Paris 11",
      "degree": "RNCP Level 5 Title | Associate Degree (BAC +2) – Senior Technician in Digital Technologies",
      "startDate": "2021-09",
      "endDate": "2023-09"
    },
    {
      "institution": "GECCEL Pantin 93",
      "degree": "Vocational Baccalaureate – IT Assistance Technician",
      "startDate": "2020-11",
      "endDate": "2021-04"
    }
  ],
  "skills": [
    "GLPI",
    "PMAD",
    "UltraVNC",
    "CmRcViewer",
    "Sicles",
    "Mercure",
    "TPI_Scan",
    "Storeland",
    "Docuware",
    "Generix",
    "ESXi",
    "NAS",
    "Netgear",
    "QNAP",
    "AP",
    "Wifi",
    "Aérohive",
    "Switch",
    "TP",
    "Link",
    "Dell",
    "TPE",
    "Verifone",
    "N1",
    "N2",
    "OS",
    "Périphériques",
    "Applications",
    "Windows 7/10/11",
    "Vmware",
    "Hyper-V",
    "Oracle",
    "Debian 12",
    "Active Directory",
    "Office 365",
    "TeamViewer",
    "Shinken Supervision",
    "Jarvis",
    "PuTTY",
    "Tools Admin Windows",
    "OXHOO",
    "Bornes tactile",
    "Windows Server"
  ],
  "languages": [
    {
      "language": "French",
      "fluency": "Native"
    },
    {
      "language": "English: Intermediate – Daily communication",
      "fluency": "(B2)"
    }
  ],
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      "name": "Strengths",
      "items": [
        {
          "name": "Autonomous, Organised, Team player, Dynamic, Meticulous, Ability to effectively resolve technical problems, Communication skills, Customer service skills"
        }
      ]
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
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      "UGC SA - Neuilly-sur-Seine",
      "Freelance Helpdesk Technician (Interim Assignment)",
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      "ESXi",
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      "Netgear",
      "QNAP",
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      "Wifi",
      "Aérohive",
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      "Shinken Supervision",
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      "Tools Admin Windows",
      "OXHOO",
      "Bornes tactile",
      "Windows Server",
      "French",
      "English: Intermediate – Daily communication"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Associate's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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    "canonical": "https://livelink.cv/karim-tachouche/cv.json",
    "lastModified": "2026-06-30T15:26:34.904Z",
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}