Karim Tachouche

IT Support Technician (L1-L2)

Passionate and experienced IT technician with 3 years of experience in the field, I am seeking new opportunities to apply my technical skills and contribute to the development of computer systems effectively and innovatively.

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Languages
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Skills
Work Experience
IT Support Technician (L1-L2)
UGC SA - Neuilly-sur-Seine
Sep 2021 — Sep 2023
  • Assist users in resolving incidents and technical issues on Windows 7, 10, 11
  • Manage tickets via Zendesk by receiving and processing calls
  • Administer Active Directory, manage users, reset passwords
  • Configure Outlook profiles, licenses, and rules via Microsoft Admin Center
  • Configure ESXi servers, NAS Netgear and QNAP, Aerohive Wifi AP
  • Oversee national network in France and Belgium with Jarvis Shinken
  • Prepare Windows 10 workstations, printers, and OXHOO cash registers
Freelance Helpdesk Technician (Interim Assignment)
Armand Thiery - Levallois-Perret
Apr 2024
  • Receive calls and open tickets via GLPI, PMAD
  • Troubleshoot users remotely with UltraVNC and CmRcViewer
  • Prepare and install workstations and software
  • Configure and set up business applications Sicles, Mercure, TPI_Scan, Storeland
  • Ensure follow-ups on files and incident management
  • Manage the configuration of servers ESXi, NAS Netgear and QNAP
  • Maintain the IT park including planning, task assignments, and updates
Skills
GLPIPMADUltraVNCCmRcViewerSiclesMercureTPI_ScanStorelandDocuwareGenerixESXiNASNetgearQNAPAPWifiAérohiveSwitchTPLinkDellTPEVerifoneN1N2OSPériphériquesApplicationsWindows 7/10/11VmwareHyper-VOracleDebian 12Active DirectoryOffice 365TeamViewerShinken SupervisionJarvisPuTTYTools Admin WindowsOXHOOBornes tactileWindows Server
Education
RNCP Level 5 Title | Associate Degree (BAC +2) – Senior Technician in Digital Technologies
IPI Paris 11
Sep 2021 — Sep 2023
Vocational Baccalaureate – IT Assistance Technician
GECCEL Pantin 93
Nov 2020 — Apr 2021
Languages
French
Native
English: Intermediate – Daily communication
(B2)
Strengths
Autonomous, Organised, Team player, Dynamic, Meticulous, Ability to effectively resolve technical problems, Communication skills, Customer service skills