Passionate and experienced IT technician with 3 years of experience in the field, I am seeking new opportunities to apply my technical skills and contribute to the development of computer systems effectively and innovatively.
Courbevoie 92400
0
Languages
0
Skills
Work Experience
IT Support Technician (L1-L2)
UGC SA - Neuilly-sur-Seine
Sep 2021 — Sep 2023
Assist users in resolving incidents and technical issues on Windows 7, 10, 11
Manage tickets via Zendesk by receiving and processing calls
Administer Active Directory, manage users, reset passwords
Configure Outlook profiles, licenses, and rules via Microsoft Admin Center
Configure ESXi servers, NAS Netgear and QNAP, Aerohive Wifi AP
Oversee national network in France and Belgium with Jarvis Shinken
Prepare Windows 10 workstations, printers, and OXHOO cash registers
Troubleshoot users remotely with UltraVNC and CmRcViewer
Prepare and install workstations and software
Configure and set up business applications Sicles, Mercure, TPI_Scan, Storeland
Ensure follow-ups on files and incident management
Manage the configuration of servers ESXi, NAS Netgear and QNAP
Maintain the IT park including planning, task assignments, and updates
Skills
GLPIPMADUltraVNCCmRcViewerSiclesMercureTPI_ScanStorelandDocuwareGenerixESXiNASNetgearQNAPAPWifiAérohiveSwitchTPLinkDellTPEVerifoneN1N2OSPériphériquesApplicationsWindows 7/10/11VmwareHyper-VOracleDebian 12Active DirectoryOffice 365TeamViewerShinken SupervisionJarvisPuTTYTools Admin WindowsOXHOOBornes tactileWindows Server
Education
RNCP Level 5 Title | Associate Degree (BAC +2) – Senior Technician in Digital Technologies
IPI Paris 11
Sep 2021 — Sep 2023
Vocational Baccalaureate – IT Assistance Technician
GECCEL Pantin 93
Nov 2020 — Apr 2021
Languages
French
Native
English: Intermediate – Daily communication
(B2)
Strengths
Autonomous, Organised, Team player, Dynamic, Meticulous, Ability to effectively resolve technical problems, Communication skills, Customer service skills