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  "basics": {
    "name": "KADEEJATH THAHDEERA ER",
    "label": "Sales Coordinator",
    "summary": "Detail-oriented and customer-focused Sales Coordinator with over one year of UAE experience in sales administration, quotation management, customer relationship management, and documentation review within the safety consultancy industry. Skilled in ERP systems, quotation preparation, inquiry follow-up, customer coordination, and maintaining accurate records. Proven ability to build strong client relationships, re-engage inactive customers, and coordinate with cross-functional teams to support smooth operations and business growth.",
    "location": "Kerala, India"
  },
  "work": [
    {
      "company": "Elite Safety Consultants LLC",
      "position": "Sales Coordinator",
      "startDate": "2026-03",
      "current": true,
      "highlights": [
        "Manage sales coordination activities through the ERP system, maintaining accurate customer records, quotations, and sales documentation in UAE",
        "Prepare and issue quotations based on client requirements and follow up with customers to address inquiries and support business opportunities",
        "Build and maintain strong customer relationships through regular communication, timely responses, and effective coordination",
        "Re-engage inactive and lost customers, supporting customer retention and strengthening long-term business relationships",
        "Coordinate with internal departments to ensure smooth processing of customer requests and efficient service delivery",
        "Review certificates and related quality documentation for accuracy, completeness, and compliance with company standards and procedures",
        "Maintain organized records, generate reports, and ensure proper documentation of sales and quality-related activities"
      ]
    },
    {
      "company": "Leopards Courier and Freight Services LLC",
      "position": "Admin Cum Digital Marketing Assistant",
      "location": "UAE",
      "startDate": "2025-07",
      "endDate": "2026-01",
      "highlights": [
        "Prepared and maintained rate sheets using Microsoft Excel, ensuring accuracy and timely updates",
        "Assisted in office administration and documentation, including data entry and record management",
        "Designed internal marketing posters and promotional materials to support company services",
        "Provided customer support assistance, responding to inquiries and coordinating with internal teams",
        "Supported the accounts department with basic billing, invoice preparation, and record tracking",
        "Coordinated with colleagues to ensure smooth daily office operations and timely task completion"
      ]
    },
    {
      "company": "Techbrein",
      "position": "Junior Cloud Engineer (Azure), System Administrator",
      "location": "Calicut, India",
      "startDate": "2023-10",
      "endDate": "2024-12",
      "highlights": [
        "Set up and configured Azure cloud environments for high availability and performance",
        "Implemented cost optimization strategies and monitored billing through alerts",
        "Resolved technical issues in collaboration with support teams, reducing downtime",
        "Installed and managed cPanel/WHM servers, SSL certificates, and backups",
        "Provided web and email hosting support; troubleshot server issues with/without control panels",
        "Managed 100+ Linux servers using Nagios and other monitoring tools",
        "Handled L1 support tickets and live chat, resolving website and server-related problems"
      ]
    },
    {
      "company": "Techvantage Analytics",
      "position": "DevOps Intern",
      "location": "Trivandrum, India",
      "startDate": "2023-03",
      "endDate": "2023-07",
      "highlights": [
        "Used Azure DevOps to streamline application deployments",
        "Applied CI/CD best practices and managed version control with GitHub",
        "Self-learned tools including Terraform, Jenkins, Docker, and Kubernetes",
        "Deployed applications manually via IIS on Windows Server",
        "Configured OpenSSH for secure server communication"
      ]
    }
  ],
  "education": [
    {
      "institution": "CDA Academy",
      "degree": "Digital Marketing",
      "startDate": "2025"
    },
    {
      "institution": "LBS College Of Engineering",
      "degree": "Bachelor of Technology",
      "field": "Computer Science and Engineering",
      "endDate": "2022"
    }
  ],
  "skills": [
    "ERP Systems",
    "Microsoft Excel",
    "Sales Order Processing",
    "Order Management",
    "Invoice & Quotation Handling",
    "Sales Reporting",
    "Microsoft Outlook",
    "Data Entry & Documentation",
    "Continuous Learning",
    "Presentation & Public Speaking",
    "Coordination",
    "Customer Relationship Management",
    "Negotiation",
    "Priority Management",
    "Effective Communication",
    "Team Collaboration",
    "Analytical Problem-Solving",
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    "Leadership & Initiative",
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    "Critical & Strategic Thinking",
    "Attention to Details"
  ],
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      "fluency": "Fluent"
    },
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      "language": "Malayalam",
      "fluency": "Fluent"
    },
    {
      "language": "Kannada",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Microsoft Certified: Azure Administrator Associate"
    }
  ],
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
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