Julien Vinx

Customer Support/Back Office Operations Expert

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with a passion for working with and for people. Solutions-oriented problem-solver with a goal-oriented mindset.

[email protected] +359878788428 Burgas
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Languages
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Skills
Work Experience
Customer Service Representative
Bitget
Aug 2025 — PresentCurrent
  • Provide professional customer support through live chat, email, and ticketing systems
  • Assist customers with account-related inquiries, platform navigation, deposits, withdrawals, and trading-related issues
  • Investigate and resolve customer concerns while maintaining high service quality standards
  • Collaborate with internal teams to escalate and resolve complex cases efficiently
  • Maintain up-to-date knowledge of company products, services, and policies
  • Contribute to customer satisfaction by delivering accurate, timely, and customer-focused support
Customer Service Representative
Binance
Aug 2022 — 2025
  • Delivered high-quality customer support through chat and ticket systems, ensuring customer satisfaction and issue resolution
  • Assisted customers with product, service, and account-related inquiries
  • Investigated and resolved technical issues using troubleshooting and problem-solving techniques
  • Adapted quickly to process updates and changing business requirements
  • Maintained a customer-focused approach while meeting quality and productivity targets
  • Responded proactively and positively to rapid operational changes
Assistant Coach – Back Office
Concentrix
Jun 2020 — Jan 2022
  • Supported team operations by assisting colleagues and providing guidance on processes and procedures
  • Handled escalation cases and ensured timely resolution of customer issues
  • Assisted with order and transaction-related investigations
  • Shared updates, best practices, and operational information with team members
  • Fostered a positive and collaborative working environment
  • Assisted the team lead with coaching and operational support activities
Customer Service Representative
Sutherland
Feb 2020 — Jun 2020
  • Provided customer support through phone, chat, and email channels
  • Resolved technical issues and customer concerns efficiently
  • Conducted proactive customer outreach when required
  • Delivered excellent customer experiences while meeting service-level expectations
  • Assisted internal and external customers with inquiries and issue resolution
Call Center Agent – Limitation Services
PayPal
Jul 2019 — Jan 2020
  • Assisted customers with account limitations and verification requirements
  • Reviewed and validated KYC documentation in accordance with compliance standards
  • Maintained strong knowledge of company policies, procedures, and regulatory requirements
  • Consistently achieved quality and performance targets
  • Delivered exceptional customer service while handling sensitive account-related matters
Community Manager / Customer Service Representative
Teleperformance
Mar 2017 — Jun 2019
  • Provided customer support for Clash Royale and Boom Beach players in the French market
  • Served as a key point of contact for French-speaking customers and agents
  • Organized team meetings to communicate process updates and share knowledge
  • Monitored industry developments through internal tools, community platforms, and social media
  • Assisted in improving customer satisfaction and community engagement
Automated Line Driver
Menissez
Mar 2016 — Feb 2017
  • Operated and monitored automated production equipment
  • Followed manufacturing processes and quality procedures
  • Assisted with inventory management and production efficiency initiatives
  • Contributed to maintaining production targets and operational standards
Skills
Customer Service & Client SupportBack-Office OperationsTicketing Systems ManagementQuality Assurance & ComplianceProblem Solving & Critical ThinkingProcess ImprovementMultilingual Communication (French, English)Team Collaboration & Coaching
Languages
English
Fluent
French
Fluent
References available upon request.
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