JULIE VALENZUELA

CUSTOMER SERVICE PROFESSIONAL

Versatile professional with expertise in cashiering, customer relationship management and sales techniques. Demonstrates strong communication skills, flexibility and adaptability to meet diverse business needs. Proficient in report preparation and Microsoft Office with a proven ability to work well in dynamic environments. Committed to delivering an exceptional service and fostering positive customer experiences while contributing to an organizational success.

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Languages
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Skills
Work Experience
Customer Service Clerk cum Receptionist
Majid Al Futtaim
Sep 2018 — Sep 2021Al Zahra, Kuwait
  • Responded to customer needs through competent customer service and prompt problem solving
  • Issued receipts and processed refunds credits or exchange, explaining charges fees terms of sales and service agreements
Secretary cum Receptionist
Lulu International Group
Mar 2022 — Jan 2023Al Ain, Abu Dhabi, UAE
  • Prepared and delivered reports to various departments
  • Provided clerical support to company employees by copying, faxing and filing documents
Sales Associate
Apparel Group International
Feb 2023 — Feb 2025Dubai, UAE
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Answered questions about store policies and addressed customer concerns
Sales Associate
Sun and Sand Sports (GMG)
Mar 2025 — Mar 2026Dubai, UAE
  • Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience
  • Built and maintained positive relationships with customers to encourage repeat business
  • Resolved customer queries using active listening and problem solving skills
Skills
CashieringFlexibility and AdaptabilitySales TechniquesReport PreparationMicrosoft OfficeCommunication Skills
Education
Hotel and Restaurant Management | Undergraduate
City College of Tagaytay
2016
Diploma of Higher Education | High School Graduate
Tagaytay City National High School
2012
Languages
Tagalog
Fluent
English
Fluent
Arabic
Basic