{
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  "basics": {
    "name": "JOYCE WANJIKU MUTHOGA",
    "label": "SALES ASSOCIATE",
    "summary": "Customer Service Professional with 7 years of experience in UAE delivering direct support in retail, hospitality, and training environments. Skilled in handling high volumes of client interactions, resolving complaints efficiently, guiding first-time and returning customers. Experienced in managing operations, keeping accurate service records, and coordinating processes to ensure smooth customer experiences. Poised to bring this expertise to customer facing roles, directly supporting diverse clients’ needs, resolving issues professionally and maintaining service excellence",
    "location": "Nairobi, Kenya"
  },
  "work": [
    {
      "company": "Carrefour ·Nairobi Kenya",
      "position": "Sales Associate",
      "startDate": "2023-05",
      "current": true,
      "highlights": [
        "Manage large amounts of incoming phone calls",
        "Generate sales leads",
        "Identify and assess customers needs to achieve satisfaction",
        "Build sustainable relationships and trust with customer accounts through open and interactive communication",
        "Meet personal/customer service team sales targets and call handling quotas",
        "Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution",
        "Follow communication procedures, guidelines and policies",
        "Take the extra mile to engage customers"
      ]
    },
    {
      "company": "Mugo Hypermarket",
      "position": "Customer Service",
      "location": "Nairobi Kenya",
      "startDate": "2020-01",
      "endDate": "2023-04",
      "highlights": [
        "Welcomed visitors and provided friendly, professional customer service",
        "Assisted guests with ticketing, directions, and general inquiries",
        "Educated visitors about marine life and aquarium exhibits",
        "Ensured safety rules were followed at all times",
        "Handled customer concerns and complaints politely and efficiently",
        "Maintained cleanliness and organization of public areas",
        "Supported daily aquarium operations and special events"
      ]
    }
  ],
  "education": [
    {
      "institution": "Kenya College of IT Training Centre (KCITTC)",
      "degree": "Certificate in Computer Studies"
    },
    {
      "institution": "St. Monicah Manyaka Secondary School",
      "degree": "Kenya Certificate of Secondary Education (KCSE)"
    },
    {
      "institution": "Nyandaria Boarding Primary School",
      "degree": "Kenya Certificate of Primary Education (KCPE)"
    }
  ],
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Sales Associate",
      "Carrefour ·Nairobi Kenya",
      "Customer Service",
      "Mugo Hypermarket",
      "SALES ASSOCIATE"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Certificate"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "lastModified": "2026-09-07T22:32:36.774Z",
    "generator": "FreeCV.org"
  }
}