JOYCE WANJIKU MUTHOGA

SALES ASSOCIATE

Customer Service Professional with 7 years of experience in UAE delivering direct support in retail, hospitality, and training environments. Skilled in handling high volumes of client interactions, resolving complaints efficiently, guiding first-time and returning customers. Experienced in managing operations, keeping accurate service records, and coordinating processes to ensure smooth customer experiences. Poised to bring this expertise to customer facing roles, directly supporting diverse clients’ needs, resolving issues professionally and maintaining service excellence

Nairobi, Kenya
Work Experience
Sales Associate
Carrefour ·Nairobi Kenya
May 2023 — Present
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Customer Service
Mugo HypermarketNairobi Kenya
Jan 2020 — Apr 2023
  • Welcomed visitors and provided friendly, professional customer service
  • Assisted guests with ticketing, directions, and general inquiries
  • Educated visitors about marine life and aquarium exhibits
  • Ensured safety rules were followed at all times
  • Handled customer concerns and complaints politely and efficiently
  • Maintained cleanliness and organization of public areas
  • Supported daily aquarium operations and special events
Education
Certificate in Computer Studies
Kenya College of IT Training Centre (KCITTC)
Kenya Certificate of Secondary Education (KCSE)
St. Monicah Manyaka Secondary School
Kenya Certificate of Primary Education (KCPE)
Nyandaria Boarding Primary School