Joshua Aisake Riamkau
Business Relationship Officer
Results-focused professional with a broad skill set spanning business administration, data organization, and team collaboration. Looking to apply strong problem-solving abilities and a fast-learning mindset to support organizational goals.
Suva, Fiji
0+
Years experience
0
Project
0
Languages
Work Experience
Business Relationship Officer
- Serving as the main point of contact for a portfolio of clients, managing their accounts, and proactively engaging with them to understand their evolving needs
- Acting as a liaison between the client and internal departments (like IT, sales, or support) to quickly and effectively resolve issues and complaints
- Identifying opportunities for upselling or cross-selling new products and services to existing clients, and sometimes, helping to onboard new clients
- Facilitating clear and consistent communication between the client and the company, ensuring both parties are aligned on goals, expectations, and project status
- Working to align the company's offerings with the client's business objectives and providing valuable feedback to internal teams to help improve products and services
Human Resources Administrative Assistant
- Maintaining and updating both physical and digital employee files, which contain information on hiring, transfers, terminations, benefits, and absences.
- Handling general office duties like data entry, preparing reports, organizing files, and managing correspondence for the HR team.
- Helping with the hiring process by posting job ads, scheduling interviews, communicating with candidates, and assisting with the orientation and onboarding of new employees.
- Acting as a first point of contact for employee inquiries, directing them to the appropriate HR professional, and handling sensitive information with confidentiality.
Operations Support Officer
- Detail-oriented Operations Support Officer with specialized experience in end-to-end term deposit processing, account verification, and back-office financial administration. Proven track record of ensuring high accuracy in transaction processing, strict adherence to banking compliance guidelines, and seamless verification protocols. Adept at managing high-volume data entry, interest rate application, maturity roll-overs, and operational risk mitigation while optimizing processing workflows
Retail Banking Officer
- Versatile banking professional skilled in cash management, transaction processing, and branch support. Experienced in stepping into supervisory leadership as a Relieving Head Teller, ensuring audit-readiness, balancing main branch vaults, and resolving complex customer escalations while maintaining high operational accuracy
Runner
Projects
Core Banking System Project
Served as SME Operations Support, providing expertise and assistance in the implementation and optimization of the core banking system, ensuring seamless operations and user satisfaction.
Skills
Client ManagementProblem ResolutionSales and Business DevelopmentCommunicationStrategic PlanningData OrganizationTeam CollaborationProblem-Solving
Languages
English
Fluent
Fijian
Intermediate
References available upon request.