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    "name": "Josephine  Addison",
    "label": "Customer Support and Community assistant",
    "summary": "I am an innovative and influential person who aspires to become one of the finest Business Administrators, Teacher of the Law, and a Legal Practitioner.",
    "location": "Accra-North, Ghana"
  },
  "work": [
    {
      "company": "Duraplast Company Limited",
      "position": "Human Resource Intern",
      "startDate": "2009-06",
      "endDate": "2009-08",
      "highlights": [
        "Supported human resource functions during internship period"
      ]
    },
    {
      "company": "Presbyterian University College",
      "position": "Teaching Assistant - Business Administration Department",
      "startDate": "2011-09",
      "endDate": "2012-09",
      "highlights": [
        "Assisted in lectures and academic activities in Business Administration"
      ]
    },
    {
      "company": "Apinaman Chambers, Dansoman",
      "position": "Legal Intern",
      "startDate": "2015-08",
      "endDate": "2016",
      "highlights": [
        "Drafted legal documents accurately and conducted client interviews",
        "Served as organizational representative and Board secretary for meetings"
      ]
    },
    {
      "company": "Global Excellence College, Dansoman - Accra",
      "position": "ICT Lecturer/Administrative Assistant",
      "startDate": "2017-01",
      "endDate": "2024",
      "highlights": [
        "Managed student files and processed records with ICT support using Microsoft Office suite",
        "Lectured on Management Information System with 100% student pass rate"
      ]
    },
    {
      "company": "Globally Recruit LLC FZ/United States (Catholic University of America Representative in Ghana)",
      "position": "Student Success Advisor/Business Development Personnel (Remote)",
      "startDate": "2024-03",
      "endDate": "2024-08",
      "highlights": [
        "Engaged graduate seminars with Ghanaian Universities and partnered with agencies",
        "Performed administrative functions and business development tasks remotely"
      ]
    },
    {
      "company": "E-Services Ghana Ltd. (ESAL)",
      "position": "Brand Ambassador-Contact Centre Representative",
      "startDate": "2024-08",
      "endDate": "2025",
      "highlights": [
        "Manage huge volume of inbound calls, emails, and chat with high professionalism",
        "Identify customers' needs, clarify information, research issues, and provide solutions",
        "Escalate issues to appropriate channels after gathering relevant details",
        "Exhibit excellent customer service skills, consistently performing as a top project performer"
      ]
    }
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  "education": [
    {
      "institution": "University of London International Programmes",
      "degree": "Bachelor of Laws",
      "field": "Law",
      "startDate": "2012-08",
      "endDate": "2014-08"
    },
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      "institution": "Presbyterian University College, Abetifi-Kwahu, Eastern Region, Ghana",
      "degree": "Bachelor of Science",
      "field": "Business Administration (Human Resource Management Option)",
      "startDate": "2007-09",
      "endDate": "2011-06"
    },
    {
      "institution": "Wesley Girls’ High School, Cape Coast, Central Region",
      "degree": "WASSCE",
      "startDate": "2003-09",
      "endDate": "2006-06"
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  "publications": [
    {
      "name": "Conducted an in-depth business research on “Factors of Motivation enhancing employees’ organizational commitment with focus on Duraplast Company Limited”",
      "publisher": "Presbyterian University College, Abetifi-Kwahu, Eastern Region-Ghana"
    }
  ],
  "awards": [
    {
      "title": "Best level 400 Human Resource Management Student of the Business Administration Department",
      "awarder": "Presbyterian University College"
    },
    {
      "title": "Certificate of merit as an Editorial Board Member",
      "awarder": "Presbyterian University College"
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          "name": "Participant: World Bank workshop that leveraged on International Finance Corporation ( IFC ) toolkits focusing on the role of the company’s secretary as a governance professional",
          "summary": "December 3, 2015"
        }
      ]
    },
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      "items": [
        {
          "name": "Mr. Moses Amegbe",
          "summary": "Presbyterian University of Ghana -Tema campus , Snr Lecturer. 0244147356\ninfo@presbyuniversity.edu.gh"
        },
        {
          "name": "Rev. Francis Fosu Manu",
          "summary": "Regional Pastor\nChristian Divine Church\nKaneshie-Accra. 0243363176"
        }
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