Josephine Addison

Customer Support and Community assistant

I am an innovative and influential person who aspires to become one of the finest Business Administrators, Teacher of the Law, and a Legal Practitioner.

Accra-North, Ghana
0
Skills
Work Experience
Human Resource Intern
Duraplast Company Limited
Jun 2009 — Aug 2009
  • Supported human resource functions during internship period
Teaching Assistant - Business Administration Department
Presbyterian University College
Sep 2011 — Sep 2012
  • Assisted in lectures and academic activities in Business Administration
Legal Intern
Apinaman Chambers, Dansoman
Aug 2015 — 2016
  • Drafted legal documents accurately and conducted client interviews
  • Served as organizational representative and Board secretary for meetings
ICT Lecturer/Administrative Assistant
Global Excellence College, Dansoman - Accra
Jan 2017 — 2024
  • Managed student files and processed records with ICT support using Microsoft Office suite
  • Lectured on Management Information System with 100% student pass rate
Student Success Advisor/Business Development Personnel (Remote)
Globally Recruit LLC FZ/United States (Catholic University of America Representative in Ghana)
Mar 2024 — Aug 2024
  • Engaged graduate seminars with Ghanaian Universities and partnered with agencies
  • Performed administrative functions and business development tasks remotely
Brand Ambassador-Contact Centre Representative
E-Services Ghana Ltd. (ESAL)
Aug 2024 — 2025
  • Manage huge volume of inbound calls, emails, and chat with high professionalism
  • Identify customers' needs, clarify information, research issues, and provide solutions
  • Escalate issues to appropriate channels after gathering relevant details
  • Exhibit excellent customer service skills, consistently performing as a top project performer
Skills
excellent organizational and interpersonal communication skillsflexibilityexperience required to remain highly focused in fast-paced demanding environmentsacrificialtrainablehigh sense of integritycapable of taking initiativegoal-orientedproactiveexceptional leadership qualities
Education
Bachelor of Laws, Law
University of London International Programmes
Aug 2012 — Aug 2014
Bachelor of Science, Business Administration (Human Resource Management Option)
Presbyterian University College, Abetifi-Kwahu, Eastern Region, Ghana
Sep 2007 — Jun 2011
WASSCE
Wesley Girls’ High School, Cape Coast, Central Region
Sep 2003 — Jun 2006
ACHIEVEMENTS/AWARDS
Best level 400 Human Resource Management Student of the Business Administration Department
Presbyterian University College
2010/2011
Certificate of merit as an Editorial Board Member
Presbyterian University College
2010/2011
SEMINARS AND WORKSHOPS ATTENDED
Participant: World Bank workshop that leveraged on International Finance Corporation ( IFC ) toolkits focusing on the role of the company’s secretary as a governance professional
December 3, 2015
ACADEMIC RESEARCH
Conducted an in-depth business research on “Factors of Motivation enhancing employees’ organizational commitment with focus on Duraplast Company Limited”
Presbyterian University College, Abetifi-Kwahu, Eastern Region-Ghana
Sept 2010-Jun 2011
HOBBIES
Hobbies

I take keen interest in teaching, resolving management and legal problems, surfing the internet for business, technology and legal update as well as travelling.

REFEREES
Mr. Moses Amegbe
Presbyterian University of Ghana -Tema campus , Snr Lecturer

0244147356 [email protected]

Rev. Francis Fosu Manu
Regional Pastor Christian Divine Church Kaneshie-Accra

0243363176

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