{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "JONAS VALENZUELA",
    "label": "Helpdesk Analyst",
    "summary": "Helpdesk Analyst with extensive experience in IT support and customer service. Known for resolving technical issues efficiently and enhancing user satisfaction. Skilled in communication, problem-solving, and technical troubleshooting, with a commitment to delivering high-quality support.",
    "location": "Sailor's Village, Sabaro, Brgy Poblacion, 2404 Alaminos City, Pangasinan"
  },
  "work": [
    {
      "company": "Kambal King - City of Alaminos, Pangasinan",
      "position": "IT Specialist",
      "startDate": "2025-11",
      "current": true,
      "highlights": [
        "Diagnosed and resolved hardware, software, and network issues.",
        "Set up, configured, and maintained computers, devices, and peripherals.",
        "Managed user accounts, permissions, and access rights.",
        "Installed and updated software, operating systems, and security patches.",
        "Implemented and monitored security measures, firewalls, antivirus, and compliance. "
      ]
    },
    {
      "company": "Emapta Philippines / Course Hero - Remote",
      "position": "Annotation Agent",
      "startDate": "2021-02",
      "endDate": "2025-10",
      "highlights": [
        "Participated in Doc Processing, Doc Quality Annotation, Manual Listing Project, Question Processing and other projects"
      ]
    },
    {
      "company": "RMS Collect Phils., Inc",
      "position": "Customer Service Representative",
      "location": "Clark, Pampanga",
      "startDate": "2019-06",
      "endDate": "2020-03",
      "highlights": [
        "Resolved customer complaints with empathy, enhancing customer loyalty and repeat business.",
        "Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts",
        "Enhanced customer satisfaction by promptly addressing concerns and providing accurate information",
        "Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.",
        "Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.",
        "Enhanced customer satisfaction by promptly , addressing concerns and providing accurate information."
      ]
    },
    {
      "company": "Teleperformance Philippines",
      "position": "Technical Support Representative",
      "location": "Greenfield District, Mandaluyong City",
      "startDate": "2018-11",
      "endDate": "2019-04",
      "highlights": [
        "Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions",
        "Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience",
        "Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism",
        "Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.",
        "Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.",
        "Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism."
      ]
    },
    {
      "company": "Philippine National Police, Camp Crame, Quezon City",
      "position": "Police Officer / IT Police",
      "startDate": "2010-07",
      "endDate": "2018-07",
      "highlights": [
        "Monitored, updated, and maintained the PNP website pnp.gov.ph",
        "Assisted in the formulation and evaluation of plans and programs for standardization of Information Systems codes",
        "Assisted in planning for system audit, reviewing and updating of existing information systems",
        "Served as liaison officer to assigned offices for quick coordination and follow up on all documents needed"
      ]
    }
  ],
  "education": [
    {
      "institution": "Philippine Accountancy And Science School, Alaminos, Province Of Pangasinan, Philippines",
      "degree": "Bachelor of Science",
      "field": "Computer Science",
      "endDate": "2009-03"
    }
  ],
  "skills": [
    "Problem-solving",
    "Javascript",
    "Customer service",
    "Python",
    "Positive attitude",
    "Software development",
    "Technical support",
    "Database management",
    "SQL",
    "Web development",
    "MySQL",
    "Cybersecurity",
    "Object-oriented programming",
    "Laptop Board Level Repair",
    "HTML",
    "XML",
    "Customer service and care",
    "Troubleshooting and Diagnostic",
    "VPN"
  ],
  "certificates": [
    {
      "name": "Laptop Board Level Repair",
      "issuer": "I Choose Excellence",
      "date": "2025-12"
    },
    {
      "name": "Cyber Security Course-Intermediate",
      "issuer": "PNP",
      "date": "2016-06"
    },
    {
      "name": "Cyber Security Course",
      "issuer": "PNP",
      "date": "2016-01"
    },
    {
      "name": "Information and Communications Technology Management Course",
      "issuer": "PNP",
      "date": "2015-01"
    },
    {
      "name": "Web Development",
      "issuer": "Informatics",
      "date": "2014-06"
    },
    {
      "name": "MarkLogic, NoSQL Database",
      "issuer": "University of the Philippies",
      "date": "2014-01"
    },
    {
      "name": "Programming Course Using ASP.net",
      "issuer": "PNP",
      "date": "2014-01"
    },
    {
      "name": "Computer Programmer's Eligibility",
      "issuer": "Civil Service Commission",
      "date": "2013-06"
    },
    {
      "name": "Java Programming",
      "issuer": "National Computer Institute",
      "date": "2013-01"
    },
    {
      "name": "Sophos Endpoint Protection Advance",
      "issuer": "Next Innovation Inc.",
      "date": "2012-06"
    },
    {
      "name": "Career Service Professional",
      "issuer": "Civil Service Commission",
      "date": "2010-06"
    },
    {
      "name": "Competency Assessment Methodology Course",
      "issuer": "TESDA",
      "date": "2009-12"
    },
    {
      "name": "Trainers Methodology Training Program",
      "issuer": "TESDA",
      "date": "2009-06"
    }
  ],
  "referencesMode": "on-request",
  "x-customSections": [
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      "name": "QUALITIES",
      "items": [
        {
          "name": "Strong focus on team collaboration"
        },
        {
          "name": "Skilled in problemsolving"
        },
        {
          "name": "Achieving results"
        },
        {
          "name": "Skilled in client relations"
        },
        {
          "name": "Adaptable"
        },
        {
          "name": "Recognized for integrity"
        },
        {
          "name": "Reliable"
        },
        {
          "name": "Determination"
        },
        {
          "name": "Skilled in communication"
        },
        {
          "name": "Results-driven approach"
        }
      ]
    }
  ],
  "availability": {
    "status": "open",
    "locations": [
      "Anywhere"
    ],
    "workType": [
      "remote"
    ],
    "employmentType": [
      "full-time",
      "part-time",
      "contract"
    ]
  },
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      "Kambal King - City of Alaminos, Pangasinan",
      "Annotation Agent",
      "Emapta Philippines / Course Hero - Remote",
      "Customer Service Representative",
      "RMS Collect Phils., Inc",
      "Technical Support Representative",
      "Teleperformance Philippines",
      "Police Officer / IT Police",
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      "SQL",
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      "XML",
      "Customer service and care",
      "Troubleshooting and Diagnostic",
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      "Strong focus on team collaboration",
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      "Reliable",
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      "Skilled in communication",
      "Results-driven approach",
      "Helpdesk Analyst"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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