{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "John Russel Mariano",
    "image": "https://media.licdn.com/dms/image/v2/D4E03AQFqeW-kTxsnNA/profile-displayphoto-shrink_100_100/profile-displayphoto-shrink_100_100/0/1691356498082?e=1782345600&v=beta&t=27HKvMwWYxAvJfxv45jOyb7hJrhdKltLrZQw4FT62Fk",
    "summary": "Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.",
    "location": "Mabalacat City, Pampanga, Philippines",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "john-russel-mrn11",
        "url": "https://linkedin.com/in/john-russel-mrn11"
      }
    ]
  },
  "work": [
    {
      "company": "I Sell For You LLC",
      "position": "Virtual/Sales Agent",
      "startDate": "2025-12",
      "endDate": "2026-05",
      "highlights": [
        "Catered to all incoming outbound calls and pitched specific merchandise to sell",
        "Upsold products to both previous and new customers",
        "Completed administrative tasks as required",
        "Executed manual dialing using provided spreadsheets"
      ]
    },
    {
      "company": "Active Chase Inc.",
      "position": "Virtual Front Desk Agent",
      "startDate": "2025-02",
      "endDate": "2025-12",
      "highlights": [
        "Handled inbound and outbound calls for hotel guests",
        "Maintained updated records of guest reservations",
        "Followed up with clients regarding their arrival and reservations",
        "Set up reservations on behalf of the hotel for guests",
        "Managed daily and weekly task reports to ensure timely guest service",
        "Performed additional administrative tasks as needed"
      ]
    },
    {
      "company": "Auto Pros Collision Center",
      "position": "Administrative Virtual Assistant",
      "startDate": "2023-12",
      "endDate": "2025-01",
      "highlights": [
        "Conducted outbound calls to obtain insurance information for clients",
        "Maintained and updated client records",
        "Followed up with clients regarding their insurance statuses",
        "Arranged rentals for clients as needed",
        "Managed daily and weekly task reports to prevent any client delays"
      ]
    },
    {
      "company": "Etainement LLC",
      "position": "Administrative/Inventory Assistant",
      "startDate": "2023-08",
      "endDate": "2023-11",
      "highlights": [
        "Managed daily tasks and weekly reports regarding ticket bookings",
        "Provided high-level administrative support to executives, enhancing overall company performance",
        "Delivered exceptional customer service and maintained strong attention to detail, minimizing administrative errors",
        "Composed professional emails and documents using MS Office"
      ]
    },
    {
      "company": "Concentrix",
      "position": "Customer Service Representative",
      "startDate": "2021-10",
      "endDate": "2023-07",
      "highlights": [
        "Managed the status of customer orders and scheduled appointments",
        "Alerted supervisors of upcoming appointments to ensure optimal customer service",
        "Answered incoming calls and directed them to appropriate departments based on requests",
        "Handled various customer concerns to enhance service quality",
        "Managed customer refunds and promotions effectively",
        "Maintained high volume of incoming calls"
      ]
    }
  ],
  "education": [
    {
      "institution": "Saint Emiliana Academy School of Excellence",
      "degree": "High School Diploma",
      "field": "Accounting Business Management",
      "startDate": "2018-06",
      "endDate": "2020-03"
    },
    {
      "institution": "Rafael L. Lazatin Memorial High School",
      "degree": "High School Diploma",
      "startDate": "2015-06",
      "endDate": "2018-03"
    }
  ],
  "skills": [
    "CRM software proficiency",
    "Inbound calling",
    "Outbound calling",
    "Customer follow-up",
    "Email management",
    "Scheduling",
    "Administrative support",
    "Data Entry",
    "Tech savvy",
    "Decision making skills",
    "Communication",
    "Attention to detail",
    "Customer service",
    "Quick learner"
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Virtual/Sales Agent",
      "I Sell For You LLC",
      "Virtual Front Desk Agent",
      "Active Chase Inc.",
      "Administrative Virtual Assistant",
      "Auto Pros Collision Center",
      "Administrative/Inventory Assistant",
      "Etainement LLC",
      "Customer Service Representative",
      "Concentrix",
      "Accounting Business Management",
      "CRM software proficiency",
      "Inbound calling",
      "Outbound calling",
      "Customer follow-up",
      "Email management",
      "Scheduling",
      "Administrative support",
      "Data Entry",
      "Tech savvy",
      "Decision making skills",
      "Communication",
      "Attention to detail",
      "Customer service",
      "Quick learner"
    ],
    "yearsOfExperience": 5,
    "seniority": "mid",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "meta": {
    "version": "1.2.1",
    "canonical": "https://livelink.cv/johnrusselmariano/cv.json",
    "lastModified": "2026-06-03T13:50:30.599Z",
    "generator": "FreeCV.org"
  }
}